Manager Order to cash, Perfect Snacks
Mondelez España Galletas Production SLU, Whippany, NJ, United States
R-163417 | East Hanover, New Jersey, United States
Are You Ready to Make It Happen at Mondelēz International? Summary:
The Order To Cash Manager serves as a supervisor, subject matter expert, and teammate on all accounts receivable, credit management, and collections management responsibilities. The OTC Manager contributes to company success by driving compliant, accurate, timely and consistent processes that support efficient cash collections. Responsibilities include balancing day‑to‑day management of the OTC workflow, overseeing OTC staff, and continuously reviewing and enhancing processes, functions, and capabilities to improve cash flow, minimize bad debt, and ensure excellent customer service.
Essential Duties:
Serve as the primary escalation resource for priority items in receivables
Lead month‑end close review and completion for receivables for all ledgers
Reconcile revenue monthly and perform sales cut‑off analysis quarterly and year‑end
Manage customer master setup in ERP system in compliance with master data management best practices
Work with sales department and brokers to resolve and collect payment for disputed charges
Process credit memos for any approved adjustments such as shortage, price discrepancy, prompt‑pay discount, promotion, damaged‑item credit, duplicate invoice, non‑collectable write‑off, etc.
Audit work of OTC staff to maintain efficiency and accuracy
Create standard operating procedures and training manuals for the receivables function
Manage information requests during year‑end and internal audits
Ensure policies and procedures meet the organization’s objectives, needs and regulatory body requirements
Oversee and assist with the management of all EDI functions (onboarding, mapping, troubleshooting)
Be the point of contact for all Amazon.com / Amazon Seller Central payments and issues
Deposit any checks received at HQ (as required)
Process credit memos and journal entries in NetSuite to code deductions to correct GL accounts
Process customer deductions and monitor progress/collections, ensuring customers follow terms and conditions policies
Obtain appropriate documentation to support any deductions
Interact with sales team & brokers to reconcile promotion‑related deductions not in Trade Promotion Management system (TPM)
Lead PO creation/approval for sales for A&C and trade
Ensure pricing consistency between systems and update as needed
Assist/follow up on invalid and post‑audit claims for customers by partnering with other stakeholders, consolidating information and presenting it to sales for direction
Effectively drive a culture of collaboration, accountability and customer service
Establish relationships with AP department contacts for key customers
Accept responsibility for organizational goals by taking ownership of new and different duties and identifying opportunities within the finance department
Skills / Qualification / Education:
Minimum of 5+ years in accounts receivable, credit management and collections
Experience in the CPG industry preferred
Proficient in Microsoft Office; advanced in Excel including VLookup and Pivot Table skills
Technologically savvy with extensive ERP experience; NetSuite experience a plus
Additional Qualifications:
Customer‑service‑oriented personality – friendly, professional, determined
Good interpersonal and communication skills
Able to multi‑task and work independently
Detail‑oriented, organized, focused
Reliable, honest, trustworthy
Operates constructively in a small business environment
Open to performing beyond own function and acquiring new skills
Entrepreneurial and methodical
Results‑oriented and process‑driven, with high expectations of self and team
Collaborative mindset with strength in receiving and communicating feedback
Flexible schedule required
Salary and Benefits: The base salary range for this position is $86,900 to $119,515; the exact salary depends on factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a competitive bonus program with potential for overachievement based on performance and company results. Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education‑related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements; many are subsidized or fully paid for by the company. No relocation support available.
Mondelēz Global LLC is an Equal Opportunity Employer / Protected Veterans / Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
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Are You Ready to Make It Happen at Mondelēz International? Summary:
The Order To Cash Manager serves as a supervisor, subject matter expert, and teammate on all accounts receivable, credit management, and collections management responsibilities. The OTC Manager contributes to company success by driving compliant, accurate, timely and consistent processes that support efficient cash collections. Responsibilities include balancing day‑to‑day management of the OTC workflow, overseeing OTC staff, and continuously reviewing and enhancing processes, functions, and capabilities to improve cash flow, minimize bad debt, and ensure excellent customer service.
Essential Duties:
Serve as the primary escalation resource for priority items in receivables
Lead month‑end close review and completion for receivables for all ledgers
Reconcile revenue monthly and perform sales cut‑off analysis quarterly and year‑end
Manage customer master setup in ERP system in compliance with master data management best practices
Work with sales department and brokers to resolve and collect payment for disputed charges
Process credit memos for any approved adjustments such as shortage, price discrepancy, prompt‑pay discount, promotion, damaged‑item credit, duplicate invoice, non‑collectable write‑off, etc.
Audit work of OTC staff to maintain efficiency and accuracy
Create standard operating procedures and training manuals for the receivables function
Manage information requests during year‑end and internal audits
Ensure policies and procedures meet the organization’s objectives, needs and regulatory body requirements
Oversee and assist with the management of all EDI functions (onboarding, mapping, troubleshooting)
Be the point of contact for all Amazon.com / Amazon Seller Central payments and issues
Deposit any checks received at HQ (as required)
Process credit memos and journal entries in NetSuite to code deductions to correct GL accounts
Process customer deductions and monitor progress/collections, ensuring customers follow terms and conditions policies
Obtain appropriate documentation to support any deductions
Interact with sales team & brokers to reconcile promotion‑related deductions not in Trade Promotion Management system (TPM)
Lead PO creation/approval for sales for A&C and trade
Ensure pricing consistency between systems and update as needed
Assist/follow up on invalid and post‑audit claims for customers by partnering with other stakeholders, consolidating information and presenting it to sales for direction
Effectively drive a culture of collaboration, accountability and customer service
Establish relationships with AP department contacts for key customers
Accept responsibility for organizational goals by taking ownership of new and different duties and identifying opportunities within the finance department
Skills / Qualification / Education:
Minimum of 5+ years in accounts receivable, credit management and collections
Experience in the CPG industry preferred
Proficient in Microsoft Office; advanced in Excel including VLookup and Pivot Table skills
Technologically savvy with extensive ERP experience; NetSuite experience a plus
Additional Qualifications:
Customer‑service‑oriented personality – friendly, professional, determined
Good interpersonal and communication skills
Able to multi‑task and work independently
Detail‑oriented, organized, focused
Reliable, honest, trustworthy
Operates constructively in a small business environment
Open to performing beyond own function and acquiring new skills
Entrepreneurial and methodical
Results‑oriented and process‑driven, with high expectations of self and team
Collaborative mindset with strength in receiving and communicating feedback
Flexible schedule required
Salary and Benefits: The base salary range for this position is $86,900 to $119,515; the exact salary depends on factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a competitive bonus program with potential for overachievement based on performance and company results. Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education‑related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements; many are subsidized or fully paid for by the company. No relocation support available.
Mondelēz Global LLC is an Equal Opportunity Employer / Protected Veterans / Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
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