Vibe Credit Union is hiring: Product and User Experience Manager in Novi

At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values – be inclusive, educate, embrace change, and seek opportunities – we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Product & User Experience Manager

As the Product & User Experience Manager, you will lead product opportunity strategy, end‑to‑end journey optimization, and Voice of the Member (VoM) insight governance at Vibe Credit Union. This role ensures Vibe delivers relevant, competitive products and cohesive member experiences across digital and in‑person touchpoints.

Serving as a bridge between product strategy, cross‑functional journey ownership, and emerging member insight capabilities, you’ll help the organization understand what to build, where experiences break down, and how member needs should shape priorities. While this role does not own financial performance (P&L), it is accountable for experience outcomes such as usability, adoption, completion, effort, and satisfaction.

What You’ll Do

• Product Opportunity Identification & Portfolio Strategy
  • Evaluate Vibe’s product suite for relevance, competitiveness, and alignment with member needs and market expectations.
  • Identify product gaps, enhancement opportunities, and new product concepts that strengthen differentiation and member value.
  • Translate member insights, market trends, and internal strategy into clear product opportunity recommendations.
  • Maintain a prioritized portfolio of opportunities, including new products, feature evolution, and retirement considerations.
  • Develop clear Opportunity Briefs outlining the problem, supporting evidence, impacted members, recommended actions, and expected experience outcomes.
  • Lead end‑to‑end journey mapping across priority product‑led and service‑led experiences, both digital and in‑person.
  • Use stakeholder‑led “hypothesis maps” as a starting point and validate them with member signals and research.
  • Identify journey breakdowns, friction points, and cross‑functional disconnects.
  • Partner across teams to prioritize journey improvements that enhance clarity, continuity, and ease of interaction.
  • Ensure journey enhancements are designed holistically rather than as isolated touchpoints.
• Voice of the Member & Experience Research Governance
  • Establish and evolve Vibe’s Voice of the Member framework, ensuring feedback is captured, synthesized, and translated into action.
  • Create practical governance for experience and product research, including intake, prioritization, visibility, and alignment.
  • Build and maintain a lightweight insight repository and taxonomy (journey, issue type, channel, severity).
  • Plan and execute qualitative and quantitative research to validate journey hypotheses and inform product decisions.
• Product & Journey Experience Performance
  • Define and monitor experience performance signals such as adoption, usability, completion, effort, and satisfaction.
  • Ensure improvements launch with clear success metrics and learning plans.
  • Use performance data and member insights to recommend iterative improvements and evolving priorities.
  • Deliver regular readouts on experience performance, insights, and recommendations for next focus areas.
  • Establish and run a lightweight operating model from intake through discovery, prioritization, delivery, and measurement.
  • Drive alignment across Digital, Operations, Member Service, Branch, Lending, Compliance, and Risk teams.
  • Serve as a strong user‑centered advocate, promoting member empathy and modern experience practices across the organization.
  • Stay current on industry trends, best practices, and required training.

What We’re Looking For

• Education & Experience
  • Five or more years of experience in product management, user research, or UX—preferably in consumer financial services.
  • Bachelor’s degree in marketing, business, e‑commerce, or a related field preferred.
• Skills & Abilities
  • Proven success leading UX initiatives and delivering measurable improvements in user satisfaction.
  • Strong understanding of user‑centered design principles, usability best practices, and accessibility standards.
  • Demonstrated ability to lead cross‑functional teams and drive collaboration toward shared experience goals.
  • Strong project management skills with the ability to prioritize, manage timelines, and deliver results.
  • Organized, self‑directed professional capable of working independently and following through on strategy.

Why You’ll Love It Here

• You’ll shape how Vibe listens to members and transforms insight into action.
• You’ll influence products and experiences that directly impact members’ financial lives.
• You’ll collaborate across the organization to drive meaningful, human‑centered change.
• You’ll work in a mission‑driven culture focused on elevating community and creating opportunity.
• You’ll have the opportunity to build frameworks and capabilities that define Vibe’s future experience strategy.

Physical Requirements

The physical demands described represent those required to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing this role, the employee may be required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.