CX Insights Analyst - Retail Channels (Hybrid)

A financial services organization is seeking an Analyst for Retail Channels (Voice of Customer) in San Juan, PR. The role focuses on ensuring a seamless customer experience across various touchpoints. Major responsibilities include monitoring quality metrics, analyzing customer journey data, and proposing improvements. Candidates should have at least 2 years of relevant experience, a degree in a related field, and be fully bilingual in English and Spanish. The position offers a hybrid work model and values technological proficiency. #J-18808-Ljbffr