CX Insights Analyst, Retail Channels (Hybrid)

A leading customer service firm based in San Juan, PR, is seeking an Analyst for Retail Channels to enhance customer experience. The role involves monitoring customer satisfaction metrics, conducting thorough analysis of customer journeys, and optimizing processes to ensure seamless interactions. The ideal candidate should have at least 2 years of experience in data analysis within financial services and be fully bilingual in English and Spanish. Strong proficiency in Microsoft Office and Power BI is also required. This position is hybrid and offers competitive compensation. #J-18808-Ljbffr