Community Associate
Regus Management Group, LLC, The Woodlands, TX, United States
Community Associate
Address: 21 Waterway Avenue, Suite 300, 77380 The Woodlands, Texas
The opportunity As a Community Associate, you will work closely with new and existing customers across a myriad of industries. You will create and maintain your own community within your center, providing administrative and support needs so customers can focus on running their business.
A typical day at IWG You arrive a few minutes before your center opens to ensure everything is ready and nothing has been missed by cleaners.
Customers arrive throughout the morning. You assist with changing Wi‑Fi codes, confirm package deliveries, provide directions, set up projectors, and provide guidance to coffee locations. You handle support calls, ensure services are properly charged, and maintain accurate invoices.
You take a quick coffee break and attend to mail, sending customers updates on package status.
In the afternoon you help with printing, invoice inquiries, temperature concerns in team rooms, and open service tickets via our portal.
After breaks, you collaborate with the Community Manager to organize next week's networking event, write e‑invitations, create and display posters, and engage prospects to join the community.
As the day ends, you coordinate group meetings, provide dining recommendations, and ensure the space is tidy before leaving.
About you We’re looking for someone who can manage multiple tasks while delivering excellent customer service, and you also need to be:
A good communicator, with the ability to build strong professional relationships and empathise with people’s needs (ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding solutions
Positive, enthusiastic, and able to adapt to fast‑changing situations
Experienced and confident using MS Office and basic IT equipment
Legally eligible to work in the country you apply in and at least 18 years old
What we offer
Work‑life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 paid company holidays per calendar year (in addition to your PTO accrual)
Competitive 401(k) program with company match
Affordable and comprehensive health care for full‑time team members (plus some options for part‑timers)
A quarterly bonus plan program, plus an hourly rate of $18.58
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
#J-18808-Ljbffr
The opportunity As a Community Associate, you will work closely with new and existing customers across a myriad of industries. You will create and maintain your own community within your center, providing administrative and support needs so customers can focus on running their business.
A typical day at IWG You arrive a few minutes before your center opens to ensure everything is ready and nothing has been missed by cleaners.
Customers arrive throughout the morning. You assist with changing Wi‑Fi codes, confirm package deliveries, provide directions, set up projectors, and provide guidance to coffee locations. You handle support calls, ensure services are properly charged, and maintain accurate invoices.
You take a quick coffee break and attend to mail, sending customers updates on package status.
In the afternoon you help with printing, invoice inquiries, temperature concerns in team rooms, and open service tickets via our portal.
After breaks, you collaborate with the Community Manager to organize next week's networking event, write e‑invitations, create and display posters, and engage prospects to join the community.
As the day ends, you coordinate group meetings, provide dining recommendations, and ensure the space is tidy before leaving.
About you We’re looking for someone who can manage multiple tasks while delivering excellent customer service, and you also need to be:
A good communicator, with the ability to build strong professional relationships and empathise with people’s needs (ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding solutions
Positive, enthusiastic, and able to adapt to fast‑changing situations
Experienced and confident using MS Office and basic IT equipment
Legally eligible to work in the country you apply in and at least 18 years old
What we offer
Work‑life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 paid company holidays per calendar year (in addition to your PTO accrual)
Competitive 401(k) program with company match
Affordable and comprehensive health care for full‑time team members (plus some options for part‑timers)
A quarterly bonus plan program, plus an hourly rate of $18.58
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
#J-18808-Ljbffr