Community Account Manager
Optimum, Bethpage, NY, United States
Innovative, proactive field technicians, energetic sales professionals, high achieving engineers and product/marketing support. If you’re a true believer in customer service, a natural problem solver, and routinely go the extra mile. We have nationwide roles available with many opportunities for career growth.
Community Account Manager
Location: Bethpage, NY, US, 11714
Brand: Optimum
Requisition #: 11596
As a Community Account Manager, you will be assigned a portfolio of multi‑dwelling unit properties. The primary responsibility is to grow and maintain market share by selling new movers, win‑back customers, and upgrading existing customers to maximize monthly recurring revenue. You will develop and manage the on‑site relationship with leasing staff, ensuring we maximize the terms of our marketing agreement, driving growth by educating staff and residents about the value of our products and the reliability of our service, while positioning Optimum favorably against competitors for contract renewals. You will also be responsible for new properties, ensuring we maximize MDU new‑build customer penetration by working with on‑site sales personnel and internal field operations to be “first to the door.”
Responsibilities
Consistent achievement of monthly sales, revenue quotas and key performance indicators.
Coordinate marketing events and cultivate relationships with sales, leasing staff and HOA’s representing our brand and products while providing service excellence.
Conduct site and virtual visits with property staff, updating and replenishing sales collateral and educating leasing staff about new and existing product offers and the value of the Optimum brand.
Schedule quarterly/semi‑annual reviews with property staff to walk the property, understand business trends and share property performance against established targets.
Act as a liaison between property management and our internal Technical Operations, Construction Department and Sales Support to address service issues that impact our ability to deliver on‑time and exceptional service.
Timely tracking and reporting of all sales, events, visits, and property escalations.
Act as a point of contact with Bulk Property management staff, coordinating new customer onboarding and de‑bulk events.
All other duties assigned by your supervisor.
Qualifications
5+ years related experience.
Ability to travel up to 75%.
Strong communication skills are a must.
Proficiency in Microsoft Excel and Office Suite programs is required.
Business Development experience with emphasis on new customer acquisition and relationship management.
Must be self‑motivated and able to work independently.
Computer skills, including Windows‑based applications and the ability to work within Salesforce and sales order entry and CRM platforms.
Strong people and relationship management skills.
Must possess and maintain a valid driver’s license in good standing within the state of current residence.
The starting pay rate/range at time of hire for this position in the posted location is $58,738.00–$83,912.00 per year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Long Island
Nearest Secondary Market: New York City
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Brand: Optimum
Requisition #: 11596
As a Community Account Manager, you will be assigned a portfolio of multi‑dwelling unit properties. The primary responsibility is to grow and maintain market share by selling new movers, win‑back customers, and upgrading existing customers to maximize monthly recurring revenue. You will develop and manage the on‑site relationship with leasing staff, ensuring we maximize the terms of our marketing agreement, driving growth by educating staff and residents about the value of our products and the reliability of our service, while positioning Optimum favorably against competitors for contract renewals. You will also be responsible for new properties, ensuring we maximize MDU new‑build customer penetration by working with on‑site sales personnel and internal field operations to be “first to the door.”
Responsibilities
Consistent achievement of monthly sales, revenue quotas and key performance indicators.
Coordinate marketing events and cultivate relationships with sales, leasing staff and HOA’s representing our brand and products while providing service excellence.
Conduct site and virtual visits with property staff, updating and replenishing sales collateral and educating leasing staff about new and existing product offers and the value of the Optimum brand.
Schedule quarterly/semi‑annual reviews with property staff to walk the property, understand business trends and share property performance against established targets.
Act as a liaison between property management and our internal Technical Operations, Construction Department and Sales Support to address service issues that impact our ability to deliver on‑time and exceptional service.
Timely tracking and reporting of all sales, events, visits, and property escalations.
Act as a point of contact with Bulk Property management staff, coordinating new customer onboarding and de‑bulk events.
All other duties assigned by your supervisor.
Qualifications
5+ years related experience.
Ability to travel up to 75%.
Strong communication skills are a must.
Proficiency in Microsoft Excel and Office Suite programs is required.
Business Development experience with emphasis on new customer acquisition and relationship management.
Must be self‑motivated and able to work independently.
Computer skills, including Windows‑based applications and the ability to work within Salesforce and sales order entry and CRM platforms.
Strong people and relationship management skills.
Must possess and maintain a valid driver’s license in good standing within the state of current residence.
The starting pay rate/range at time of hire for this position in the posted location is $58,738.00–$83,912.00 per year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Long Island
Nearest Secondary Market: New York City
#J-18808-Ljbffr