Customer Account Specialist
C.H. Robinson, Sartell, MN, United States
Do your friends describe you as a “people person?”
Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a
Customer Account Specialist .
Here’s what your day-to-day will look like. You’ll build relationships with customers and collaborate with internal teams to solve challenging customer problems. You’ll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management.
Responsibilities
Build and develop relationships with customers to ensure continued partnership
Communicate shipment updates proactively and accurately, ensuring a customer centric approach
Analyze customer inquiries and provide quality and timely insights and updates to your customers
Proactively identify opportunities to improve operational efficiency
Respond to customers with a sense of urgency to provide an excellent customer experience
Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
Network internally with Account Management, Operations, and Capacity teams
Qualifications
High School Diploma or GED equivalent
Previous Customer Engagement Experience
Ability to travel up to 5% (domestically)
Preferred Qualifications
Value a diverse and inclusive work environment
Have basic proficiency in Microsoft Office Suite of Programs
Display attention to detail, accuracy, and problem solving
Exhibit demonstrated negotiation, collaboration, and influencing skills
Hold a Bachelor’s Degree from an accredited college or university
Flexibility & Work Environment At C.H. Robinson we believe in a balance between in‑person collaboration and autonomy. In this role you will engage with peers in‑office four days a week and have the flexibility for remote work one day a week.
Career Growth We value an environment where you can grow by challenging yourself and are supported with potential for internal promotion across Sales, Global Forwarding, Operations, Account Management, and other areas.
Benefits
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team‑building opportunities
Compensation $17.31 - $36.04 (base pay range for this location). Your individual base pay within this range is determined by job‑related skills, experience, and relevant education or training.
Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds and are committed to providing an inclusive environment free from harassment and discrimination.
EOE | Disabled | Veteran
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Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a
Customer Account Specialist .
Here’s what your day-to-day will look like. You’ll build relationships with customers and collaborate with internal teams to solve challenging customer problems. You’ll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management.
Responsibilities
Build and develop relationships with customers to ensure continued partnership
Communicate shipment updates proactively and accurately, ensuring a customer centric approach
Analyze customer inquiries and provide quality and timely insights and updates to your customers
Proactively identify opportunities to improve operational efficiency
Respond to customers with a sense of urgency to provide an excellent customer experience
Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
Network internally with Account Management, Operations, and Capacity teams
Qualifications
High School Diploma or GED equivalent
Previous Customer Engagement Experience
Ability to travel up to 5% (domestically)
Preferred Qualifications
Value a diverse and inclusive work environment
Have basic proficiency in Microsoft Office Suite of Programs
Display attention to detail, accuracy, and problem solving
Exhibit demonstrated negotiation, collaboration, and influencing skills
Hold a Bachelor’s Degree from an accredited college or university
Flexibility & Work Environment At C.H. Robinson we believe in a balance between in‑person collaboration and autonomy. In this role you will engage with peers in‑office four days a week and have the flexibility for remote work one day a week.
Career Growth We value an environment where you can grow by challenging yourself and are supported with potential for internal promotion across Sales, Global Forwarding, Operations, Account Management, and other areas.
Benefits
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team‑building opportunities
Compensation $17.31 - $36.04 (base pay range for this location). Your individual base pay within this range is determined by job‑related skills, experience, and relevant education or training.
Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds and are committed to providing an inclusive environment free from harassment and discrimination.
EOE | Disabled | Veteran
#J-18808-Ljbffr