Junior Account Manager

Do your friends describe you as a “people person?” Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a Customer Account Specialist . Here’s what your day-to-day will look like. You’ll build relationships with customers and collaborate with internal teams to solve challenging customer problems. You’ll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management. Responsibilities Build and develop relationships with customers to ensure continued partnership Communicate shipment updates proactively and accurately, ensuring a customer centric approach Analyze customer inquiries and provide quality and timely insights and updates to your customers Proactively identify opportunities to improve operational efficiency Respond to customers with a sense of urgency to provide an excellent customer experience Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations Network internally with Account Management, Operations, and Capacity teams Qualifications High School Diploma or GED equivalent Previous Customer Engagement Experience Ability to travel up to 5% (domestically) Preferred Qualifications Value a diverse and inclusive work environment Have basic proficiency in Microsoft Office Suite of Programs Display attention to detail, accuracy, and problem solving Exhibit demonstrated negotiation, collaboration, and influencing skills Hold a Bachelor’s Degree from an accredited college or university Flexibility & Work Environment At C.H. Robinson we believe in a balance between in‑person collaboration and autonomy. In this role you will engage with peers in‑office four days a week and have the flexibility for remote work one day a week. Career Growth We value an environment where you can grow by challenging yourself and are supported with potential for internal promotion across Sales, Global Forwarding, Operations, Account Management, and other areas. Benefits Three medical plans which include Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team‑building opportunities Compensation $17.31 - $36.04 (base pay range for this location). Your individual base pay within this range is determined by job‑related skills, experience, and relevant education or training. Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds and are committed to providing an inclusive environment free from harassment and discrimination. EOE | Disabled | Veteran #J-18808-Ljbffr