Import Specialist
TRS Staffing Solutions, Houston, TX, United States
We are seeking a detail‑oriented and customer‑focused
Customer Service Representative (CSR)
to support complex order management activities while building strong relationships with managed customer accounts. This role plays a critical part in ensuring accurate order processing, timely delivery, and high customer satisfaction within a fast‑paced, supply‑chain‑driven environment. The ideal candidate brings hands‑on experience with
SAP order management, rail logistics, import/export processes, and polyethylene products , and is comfortable resolving non‑standard customer and logistics challenges while balancing cost, service, and operational constraints. Key Responsibilities
Manage and process
complex customer sales orders
in SAP (ECC – Sales & Distribution), including order entry, confirmations, changes, and invoicing. Monitor end‑to‑end order fulfillment: allocation, stock matching, OBD creation, rail and truck logistics, and door‑to‑door delivery coordination with Logistics and Supply Chain teams. Provide customers with
pricing, availability, and lead‑time commitments
within approved guidelines. Track orders proactively and escalate potential delivery risks, delays, or discrepancies to appropriate internal teams. Expedite critical orders and develop alternative fulfillment options when customer requirements fall outside standard timelines, balancing service level, cost, and operational impact. Support
import and export activities , including non‑standard documentation, compliance coordination, and manual invoicing through
SOVOS . Research, resolve, and communicate outcomes for
complex customer issues, complaints, shortages, or delivery errors , including corrective actions and root‑cause analysis. Collaborate closely with
commercial teams, technical development engineers, logistics, and supply chain partners
to support customer requirements and business objectives. Review and approve credit within assigned authority levels and confirm sales orders. Analyze order performance and trends; provide strategic feedback and implement process improvement recommendations. Maintain accurate documentation and reporting to support audit, compliance, and performance tracking. Required Qualifications
Bachelor’s degree or equivalent relevant professional experience. 1–3 years of Customer Service or Order Management experience
supporting managed customer accounts. Hands‑on experience working with
SAP ECC (Sales & Distribution) . Knowledge of
rail logistics operations
and coordination. Import/export process experience , including documentation and non‑standard shipment handling. Minimum
1 year of polyethylene product experience and product knowledge . Strong proficiency in
Microsoft Excel, Word, and PowerPoint . Excellent written and verbal communication skills with the ability to interact professionally and confidently with customers. Proven ability to prioritize, manage time effectively, and work independently in a dynamic environment. Strong analytical, problem‑solving, and collaboration skills; team‑oriented mindset.
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Customer Service Representative (CSR)
to support complex order management activities while building strong relationships with managed customer accounts. This role plays a critical part in ensuring accurate order processing, timely delivery, and high customer satisfaction within a fast‑paced, supply‑chain‑driven environment. The ideal candidate brings hands‑on experience with
SAP order management, rail logistics, import/export processes, and polyethylene products , and is comfortable resolving non‑standard customer and logistics challenges while balancing cost, service, and operational constraints. Key Responsibilities
Manage and process
complex customer sales orders
in SAP (ECC – Sales & Distribution), including order entry, confirmations, changes, and invoicing. Monitor end‑to‑end order fulfillment: allocation, stock matching, OBD creation, rail and truck logistics, and door‑to‑door delivery coordination with Logistics and Supply Chain teams. Provide customers with
pricing, availability, and lead‑time commitments
within approved guidelines. Track orders proactively and escalate potential delivery risks, delays, or discrepancies to appropriate internal teams. Expedite critical orders and develop alternative fulfillment options when customer requirements fall outside standard timelines, balancing service level, cost, and operational impact. Support
import and export activities , including non‑standard documentation, compliance coordination, and manual invoicing through
SOVOS . Research, resolve, and communicate outcomes for
complex customer issues, complaints, shortages, or delivery errors , including corrective actions and root‑cause analysis. Collaborate closely with
commercial teams, technical development engineers, logistics, and supply chain partners
to support customer requirements and business objectives. Review and approve credit within assigned authority levels and confirm sales orders. Analyze order performance and trends; provide strategic feedback and implement process improvement recommendations. Maintain accurate documentation and reporting to support audit, compliance, and performance tracking. Required Qualifications
Bachelor’s degree or equivalent relevant professional experience. 1–3 years of Customer Service or Order Management experience
supporting managed customer accounts. Hands‑on experience working with
SAP ECC (Sales & Distribution) . Knowledge of
rail logistics operations
and coordination. Import/export process experience , including documentation and non‑standard shipment handling. Minimum
1 year of polyethylene product experience and product knowledge . Strong proficiency in
Microsoft Excel, Word, and PowerPoint . Excellent written and verbal communication skills with the ability to interact professionally and confidently with customers. Proven ability to prioritize, manage time effectively, and work independently in a dynamic environment. Strong analytical, problem‑solving, and collaboration skills; team‑oriented mindset.
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