Bilingual Helpdesk Specialist – Tier 1/2 (Remote)

A leading staffing company is hiring for two Tier 1 / Tier 2 Helpdesk Support roles in Charlotte, North Carolina. Candidates must be fluent in Spanish, Portuguese, and English to provide technical support to internal employees across Latin America. The role involves handling frontline technical support, owning incident resolution from start to finish, and delivering high-quality customer service to users. Experience in helpdesk support, strong troubleshooting skills, and the ability to manage workloads independently are essential for success in this role. #J-18808-Ljbffr