Property Manager
Better Talent, Whitefish, MT, United States
COMPANY OVERVIEW
Our national luxury vacation rental management company has a professional Property Manager position opportunity at our Whitefish, MT site. The Natural Retreats collection of brands serves guests in some of America’s most beautiful destinations. We foster a collaborative, fun work environment and offer an excellent benefits package. Come join our team! POSITION SUMMARY
Natural Retreats is seeking a dynamic and guest-focused Property Manager to join our team in Whitefish, MT. This role is perfect for a natural communicator who thrives on building strong relationships with homeowners and guests while ensuring exceptional property standards. You\'ll be the driving force behind seamless guest experiences, taking ownership of multiple luxury vacation properties and coordinating all aspects of their care and presentation. As a persuasive problem-solver with excellent interpersonal skills, you\'ll work directly with homeowners to maintain their properties to our premium brand standards, manage vendor relationships, and respond swiftly to any challenges that arise. This position offers the opportunity to make a real impact in the vacation rental industry while working in the beautiful Whitefish area. RESPONSIBILITIES
Prepare for guest\'s arrival to the property by completing the following duties, which include but are not limited to: Ensure all home systems are in operating order
Stage the property per standards (through coordination with Ops team)
Immediately handle the resolution of any damages, missing items, etc. after guests\' departures.
Assist in all aspects of the housekeeping vendor relationships and assist housekeeping as needed to ensure the homes are up to brand standards and ready for guest arrival.
Oversee all independent Inspector and Housekeeping contractors.
Oversee vendors such as lawn care, snow removal, hot tub care, property care, etc.
As directed by the Manager and homeowner, assist with ordering of other household items.
Maintain updated reports and ensure all information is documented and filed appropriately as well as damage reports received from housekeepers and inspectors.
Complete initial home inventories, onboarding walkthroughs and damage inspections.
Work directly with the homeowners to ensure their homes are up-to-speed in terms of maintenance and care.
Ensure the homes meet Natural Retreats\' housekeeping brand standards in terms of safety, cleanliness, and hygiene.
Assign appropriate charges to owners as required by the applicable deadlines.
Gain full knowledge of and maintain all operational systems and services in rental properties as required, including but not limited to gas, water, sewage supply, etc.
Set an example of professionalism by work ethic, appearance, timekeeping, preparedness, and every other facet to build trust, confidence, and respect from all those who work under their direction.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. QUALIFICATIONS
Minimum of 6 months of customer service experience
High school diploma or equivalent
Valid driver\'s license with clean driving record and 3 years driving experience
Current Montana Property Manager license
If you are not currently a licensed property manager in the state of Montana, we will require you take the appropriate classes and exam to be licensed, but you will be reimbursed!
Ability to pass pre-employment testing which may include drug testing and/or background screening
Must be computer savvy with the ability to learn new systems and software
Exceptional interpersonal skills and the ability to make and cultivate strong personal connections and relationships with homeowners using skills such as: Excellent communication skills, both oral and written
Keen attention to detail
Ability to problem solve
Ability to manage time effectively and meet deadlines
Ability to be flexible and work in a fast-paced environment with hours of work varying, especially during peak season
COMPENSATION & BENEFITS
Annual Salary
$52,000 - $54,000 Benefits
Paid time off such as PTO, sick days, and vacation days
Health insurance
Life insurance
Dental insurance
Vision insurance
Retirement benefits or accounts
Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
Long term disability insurance
Short term disability insurance
Wellness programs
Schedule
This is a full-time position. Due to the nature of the job, the Team Member should be flexible with their hours. Our Property Managers are expected to respond to inquiries from 8 AM to 7 PM for your five-day scheduled work week. We encourage all of our team members to take two (2) days off per week where possible, knowing that guests can arrive at unpredictable times. The team member should always be available in case of an emergency, which includes evenings and on-call hours. Exact daily scheduled may vary from season to season and differ from in season to off season.
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Our national luxury vacation rental management company has a professional Property Manager position opportunity at our Whitefish, MT site. The Natural Retreats collection of brands serves guests in some of America’s most beautiful destinations. We foster a collaborative, fun work environment and offer an excellent benefits package. Come join our team! POSITION SUMMARY
Natural Retreats is seeking a dynamic and guest-focused Property Manager to join our team in Whitefish, MT. This role is perfect for a natural communicator who thrives on building strong relationships with homeowners and guests while ensuring exceptional property standards. You\'ll be the driving force behind seamless guest experiences, taking ownership of multiple luxury vacation properties and coordinating all aspects of their care and presentation. As a persuasive problem-solver with excellent interpersonal skills, you\'ll work directly with homeowners to maintain their properties to our premium brand standards, manage vendor relationships, and respond swiftly to any challenges that arise. This position offers the opportunity to make a real impact in the vacation rental industry while working in the beautiful Whitefish area. RESPONSIBILITIES
Prepare for guest\'s arrival to the property by completing the following duties, which include but are not limited to: Ensure all home systems are in operating order
Stage the property per standards (through coordination with Ops team)
Immediately handle the resolution of any damages, missing items, etc. after guests\' departures.
Assist in all aspects of the housekeeping vendor relationships and assist housekeeping as needed to ensure the homes are up to brand standards and ready for guest arrival.
Oversee all independent Inspector and Housekeeping contractors.
Oversee vendors such as lawn care, snow removal, hot tub care, property care, etc.
As directed by the Manager and homeowner, assist with ordering of other household items.
Maintain updated reports and ensure all information is documented and filed appropriately as well as damage reports received from housekeepers and inspectors.
Complete initial home inventories, onboarding walkthroughs and damage inspections.
Work directly with the homeowners to ensure their homes are up-to-speed in terms of maintenance and care.
Ensure the homes meet Natural Retreats\' housekeeping brand standards in terms of safety, cleanliness, and hygiene.
Assign appropriate charges to owners as required by the applicable deadlines.
Gain full knowledge of and maintain all operational systems and services in rental properties as required, including but not limited to gas, water, sewage supply, etc.
Set an example of professionalism by work ethic, appearance, timekeeping, preparedness, and every other facet to build trust, confidence, and respect from all those who work under their direction.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. QUALIFICATIONS
Minimum of 6 months of customer service experience
High school diploma or equivalent
Valid driver\'s license with clean driving record and 3 years driving experience
Current Montana Property Manager license
If you are not currently a licensed property manager in the state of Montana, we will require you take the appropriate classes and exam to be licensed, but you will be reimbursed!
Ability to pass pre-employment testing which may include drug testing and/or background screening
Must be computer savvy with the ability to learn new systems and software
Exceptional interpersonal skills and the ability to make and cultivate strong personal connections and relationships with homeowners using skills such as: Excellent communication skills, both oral and written
Keen attention to detail
Ability to problem solve
Ability to manage time effectively and meet deadlines
Ability to be flexible and work in a fast-paced environment with hours of work varying, especially during peak season
COMPENSATION & BENEFITS
Annual Salary
$52,000 - $54,000 Benefits
Paid time off such as PTO, sick days, and vacation days
Health insurance
Life insurance
Dental insurance
Vision insurance
Retirement benefits or accounts
Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
Long term disability insurance
Short term disability insurance
Wellness programs
Schedule
This is a full-time position. Due to the nature of the job, the Team Member should be flexible with their hours. Our Property Managers are expected to respond to inquiries from 8 AM to 7 PM for your five-day scheduled work week. We encourage all of our team members to take two (2) days off per week where possible, knowing that guests can arrive at unpredictable times. The team member should always be available in case of an emergency, which includes evenings and on-call hours. Exact daily scheduled may vary from season to season and differ from in season to off season.
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