Help Desk Analyst
Skytron LLC, Grand Rapids, MI, United States
What We Offer
Comprehensive benefits package, starting day one
Annual pool bonus
Paid vacation, personal days, and holidays
401(k) and profit sharing
Tuition reimbursement program
Onsite gym
Family-owned and operated work environment
What You'll Do
Provide exceptional Windows-based level 1-2 software, hardware, and network support
Format PCs and Laptops for lifecycle use
Restructure systems and user data migration
Configure older systems for training / decommission
Administer and control printing volume and fleet of PRESS / MFPS, order supplies and handle service calls
Provide support on all warehouse equipment and processes, including: label printers, scanners and UPS / FedEx terminal computers
Physical setup of computer system for users and office worksations
Document user requests and solutions in helpdesk software
One-on-one end-user training, as needed
Assist the Information Services manager with special projects, as assigned
Additional related duties, as assigned
What You'll Bring
Capably handle required administrative functions
Devise workable solutions
Demonstrate a desire to assist others, promoting positive behavior to internal and external customers
Be internally motivated and work well with minimal supervision
Listen to others, expressing ideas, both orally and in writing
Possess a strong attention to detail and excellent documentation practices
Qualifications
Associate's degree in related field and / or 1 – 3 years of work-related experience
Experience configuring and administering multiple software packages and server tools, including: Windows OS, VMware, vSphere and Cisco networking tools
Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro
Dell laptop certification, preferred
We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic under the law.
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Comprehensive benefits package, starting day one
Annual pool bonus
Paid vacation, personal days, and holidays
401(k) and profit sharing
Tuition reimbursement program
Onsite gym
Family-owned and operated work environment
What You'll Do
Provide exceptional Windows-based level 1-2 software, hardware, and network support
Format PCs and Laptops for lifecycle use
Restructure systems and user data migration
Configure older systems for training / decommission
Administer and control printing volume and fleet of PRESS / MFPS, order supplies and handle service calls
Provide support on all warehouse equipment and processes, including: label printers, scanners and UPS / FedEx terminal computers
Physical setup of computer system for users and office worksations
Document user requests and solutions in helpdesk software
One-on-one end-user training, as needed
Assist the Information Services manager with special projects, as assigned
Additional related duties, as assigned
What You'll Bring
Capably handle required administrative functions
Devise workable solutions
Demonstrate a desire to assist others, promoting positive behavior to internal and external customers
Be internally motivated and work well with minimal supervision
Listen to others, expressing ideas, both orally and in writing
Possess a strong attention to detail and excellent documentation practices
Qualifications
Associate's degree in related field and / or 1 – 3 years of work-related experience
Experience configuring and administering multiple software packages and server tools, including: Windows OS, VMware, vSphere and Cisco networking tools
Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro
Dell laptop certification, preferred
We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic under the law.
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