Customer Service Representative
Recoveryms, Englewood, CO, United States
## DescriptionA Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.ESSENTIAL FUNCTIONS:
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Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.
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Schedules orientation and installation appointments for all new referrals and maintenance appointments.
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Manages daily communication and equipment alerts and maintenance items.
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Maintains cleanliness of inactive equipment.
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Creates individual customer accounts and tracks participant as well as taking payments for services provided.
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Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
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Other duties as assigned.## Qualificationso
1 year of proven customer service experience.
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Strong verbal and written communication skills and excellent interpersonal skills.
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Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
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Clean background and able to pass a drug screening
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Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.KNOWLEDGE, SKILLS, ABILITIES:
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Perform data entry
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Proficient with Microsoft Office Suite and G Suite.
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Effective verbal and written communication skills required.
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Clear criminal background preferred #J-18808-Ljbffr
o
Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.
o
Schedules orientation and installation appointments for all new referrals and maintenance appointments.
o
Manages daily communication and equipment alerts and maintenance items.
o
Maintains cleanliness of inactive equipment.
o
Creates individual customer accounts and tracks participant as well as taking payments for services provided.
o
Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
o
Other duties as assigned.## Qualificationso
1 year of proven customer service experience.
o
Strong verbal and written communication skills and excellent interpersonal skills.
o
Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
o
Clean background and able to pass a drug screening
o
Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.KNOWLEDGE, SKILLS, ABILITIES:
o
Perform data entry
o
Proficient with Microsoft Office Suite and G Suite.
o
Effective verbal and written communication skills required.
o
Clear criminal background preferred #J-18808-Ljbffr