Senior Cash Management Specialist (Departmental Promotional Only)
County of San Mateo, Redwood City, CA, United States
Senior Cash Management Specialist
The Treasurer‑Tax Collector’s Office seeks a qualified Senior Cash Management Specialist to support daily operations within the cash management area. This position plays a vital role in ensuring the accurate and timely processing of County revenues while providing guidance and support to cashiering staff.
In this role, you’ll work in a fast‑paced, high‑volume environment, managing a wide range of financial transactions and helping to uphold strong internal controls while delivering excellent customer service.
Key Responsibilities
Provide day‑to‑day guidance and support to staff who handle cash, checks, and other payments
Oversee and reconcile daily financial activity across multiple County accounts
Ensure accurate tracking of funds, including balances, receipts, and disbursements
Assist with staff scheduling and workflow coordination
Balance multiple cash drawers and support high‑volume cashiering operations
Address and resolve escalated customer concerns with professionalism
Research and resolve discrepancies related to banking activity and transactions
Process payments for taxes, permits, fees, and other County revenues
Maintain accurate financial records and support reporting needs
Collaborate with internal departments and serve as a resource at the cashiering counter
Support staff training, performance feedback, and ongoing operations
Additional Duties
Provide lead direction to staff engaged in receiving and processing large sums of cash, checks and negotiable items for monies due to the County
Direct, train and evaluate the work of assigned staff
Provide input into selection decisions, performance evaluations and disciplinary matters
Handle escalated customer issues
Research banking statement issues, funding distribution inquiries, and other related transaction issues
Accept deposits made by other County departments at the cashiering window; count monies and verify amounts against deposit permits; issue receipts and credit deposits to County departments
Accept cash, checks or other negotiable instruments for the payment of taxes, license fees, permits and other sources of revenue for the County; issue receipts for payment
Record and process all incoming and outgoing monies from numerous bank accounts
Explain and assist debtors with payment plans
Assist in scheduling staff work schedules
Maintain accurate records of debtor information and transactions
Act as liaison between debtors and revenue collectors at the front counter/cashier window
Manage cash drawers for property tax, treasury deposits and revenue collection
Explain procedures, interpret Court orders for purpose of determining amount and collection of appropriate fees and payments
Balance cash drawers, security statements and other revenues daily by tracking prior balances, revenues received and monies disbursed; reconcile warrants and checks issued by the County with bank statements to check for proper dollar amount and correct numerical sequence
Issue stop‑payments on County checks, following established procedures
Prepare checks for remittance processing, calculate batch totals and maintain relevant financial logs and records
Operate office equipment and use relevant computer systems and software in completing transactions
Maintain various financial records and provide fiscal office support related to collections
Perform related duties as assigned
Ideal Candidate The ideal candidate brings a strong attention to detail, a commitment to accuracy, and a customer‑centered approach. They are dependable, maintain excellent attendance, and are comfortable working in a fast‑paced environment. They take pride in supporting both team success and public service.
Approach their work with integrity and accountability when handling financial transactions
Learn new systems and processes quickly and apply them effectively
Communicate clearly and build positive working relationships
Work both independently and collaboratively to meet team goals
Use sound judgment and remain composed when navigating complex or high‑pressure situations
Education and Experience
Three years of experience as a bank teller within the last five years
Knowledge
Methods, practices and terminology used in the proper management of cash, collections and other negotiable instruments
Banking methods and terminologies
Revenue collection payment plans and debtor requirements
Basic financial record keeping practices, including balancing and reconciling reports
Business arithmetic including percentages and decimals
Office practices and procedures, including filing and operation of standard office equipment and computer systems
Basic business data processing principles
Customer service principles, including handling of irate and distressed people
Skills/Abilities
Knowledge of basic supervisory principles and practices
Ability to plan, assign, direct and review the work of others
Ability to solve operational problems and guide staff in a like manner
Handle large amounts of cash, checks and other negotiable instruments accurately
Use a cash register and/or keyboard with moderate speed and a high level of accuracy
Read and interpret court information sheets to best instruct debtors/clients on court‑ordered payments
Handle revenue collections from more than one source
Balance and reconcile monies and prepare financial records
Make accurate arithmetic calculations
Coordinate several activities and meet critical deadlines
Organize and maintain accurate files and records
Establish and maintain effective working relationships with those contacted in the course of the work
Maintain attention to detail despite frequent interruptions
Communicate effectively and deal tactfully and courteously with the public, remaining calm under stressful situations
The County of San Mateo is an equal opportunity employer. We encourage applicants with diverse backgrounds and lived experiences to apply.
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In this role, you’ll work in a fast‑paced, high‑volume environment, managing a wide range of financial transactions and helping to uphold strong internal controls while delivering excellent customer service.
Key Responsibilities
Provide day‑to‑day guidance and support to staff who handle cash, checks, and other payments
Oversee and reconcile daily financial activity across multiple County accounts
Ensure accurate tracking of funds, including balances, receipts, and disbursements
Assist with staff scheduling and workflow coordination
Balance multiple cash drawers and support high‑volume cashiering operations
Address and resolve escalated customer concerns with professionalism
Research and resolve discrepancies related to banking activity and transactions
Process payments for taxes, permits, fees, and other County revenues
Maintain accurate financial records and support reporting needs
Collaborate with internal departments and serve as a resource at the cashiering counter
Support staff training, performance feedback, and ongoing operations
Additional Duties
Provide lead direction to staff engaged in receiving and processing large sums of cash, checks and negotiable items for monies due to the County
Direct, train and evaluate the work of assigned staff
Provide input into selection decisions, performance evaluations and disciplinary matters
Handle escalated customer issues
Research banking statement issues, funding distribution inquiries, and other related transaction issues
Accept deposits made by other County departments at the cashiering window; count monies and verify amounts against deposit permits; issue receipts and credit deposits to County departments
Accept cash, checks or other negotiable instruments for the payment of taxes, license fees, permits and other sources of revenue for the County; issue receipts for payment
Record and process all incoming and outgoing monies from numerous bank accounts
Explain and assist debtors with payment plans
Assist in scheduling staff work schedules
Maintain accurate records of debtor information and transactions
Act as liaison between debtors and revenue collectors at the front counter/cashier window
Manage cash drawers for property tax, treasury deposits and revenue collection
Explain procedures, interpret Court orders for purpose of determining amount and collection of appropriate fees and payments
Balance cash drawers, security statements and other revenues daily by tracking prior balances, revenues received and monies disbursed; reconcile warrants and checks issued by the County with bank statements to check for proper dollar amount and correct numerical sequence
Issue stop‑payments on County checks, following established procedures
Prepare checks for remittance processing, calculate batch totals and maintain relevant financial logs and records
Operate office equipment and use relevant computer systems and software in completing transactions
Maintain various financial records and provide fiscal office support related to collections
Perform related duties as assigned
Ideal Candidate The ideal candidate brings a strong attention to detail, a commitment to accuracy, and a customer‑centered approach. They are dependable, maintain excellent attendance, and are comfortable working in a fast‑paced environment. They take pride in supporting both team success and public service.
Approach their work with integrity and accountability when handling financial transactions
Learn new systems and processes quickly and apply them effectively
Communicate clearly and build positive working relationships
Work both independently and collaboratively to meet team goals
Use sound judgment and remain composed when navigating complex or high‑pressure situations
Education and Experience
Three years of experience as a bank teller within the last five years
Knowledge
Methods, practices and terminology used in the proper management of cash, collections and other negotiable instruments
Banking methods and terminologies
Revenue collection payment plans and debtor requirements
Basic financial record keeping practices, including balancing and reconciling reports
Business arithmetic including percentages and decimals
Office practices and procedures, including filing and operation of standard office equipment and computer systems
Basic business data processing principles
Customer service principles, including handling of irate and distressed people
Skills/Abilities
Knowledge of basic supervisory principles and practices
Ability to plan, assign, direct and review the work of others
Ability to solve operational problems and guide staff in a like manner
Handle large amounts of cash, checks and other negotiable instruments accurately
Use a cash register and/or keyboard with moderate speed and a high level of accuracy
Read and interpret court information sheets to best instruct debtors/clients on court‑ordered payments
Handle revenue collections from more than one source
Balance and reconcile monies and prepare financial records
Make accurate arithmetic calculations
Coordinate several activities and meet critical deadlines
Organize and maintain accurate files and records
Establish and maintain effective working relationships with those contacted in the course of the work
Maintain attention to detail despite frequent interruptions
Communicate effectively and deal tactfully and courteously with the public, remaining calm under stressful situations
The County of San Mateo is an equal opportunity employer. We encourage applicants with diverse backgrounds and lived experiences to apply.
#J-18808-Ljbffr