Senior Leasing and Resident Services Specialist
Fairlawn, Indianapolis, IN, United States
Job Summary
We are seeking a highly motivated
Part-Time Leasing and Resident Services Specialist
to join the team at one of our Indianapolis North properties! If you have experience in customer service, event management, hospitality, or sales and want to learn about real estate, our position may be perfect for you!
The
Part-Time Leasing and Resident Services Specialist
will work with the management team to provide top‑notch customer service while helping prospective residents find their perfect home. In this fast‑paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.
What you will do
Serve as a leasing agent and tour expert – being well‑versed with our properties and amenities
Show properties and sell their features and amenities to prospective tenants
Review lease applications and document requirements for eligibility
Assist in daily customer service operations including guest inquiries, preparing notices, and resident communications, showings, tenant screenings, and tenant applications
Provide exceptional customer service in a fast‑paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
Prepare move‑in paperwork, confirm residences are move‑in ready, perform unit inspections, and perform move‑in orientations with new residents
Maintain good rapport with current and prospective tenants
Process maintenance requests and follow up with residents to confirm completion
Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (training provided)
Pivot, roll up sleeves, and jump in where needed
Why work here
Competitive pay + incentives; we are ready to invest in you
The option to participate in our 401(k) retirement plan with a company match
Company events to promote team cohesion
The opportunity to work for a growing organization where you are valued and can have a direct impact
Qualifications
High school diploma or GED
At least 1 year of residential leasing experience
At least 1 year of office administration or data entry experience (preferred)
Bilingual (English/Spanish) a plus
Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
Must hold an active driver’s license with 2 years of driving history and pass MVR requirements
Proficient with computer applications and software (e.g., Microsoft Office Suite, AppFolio, Outlook) and aptitude for learning new software and systems
Excellent interpersonal, written, and verbal communication skills
Superior attention to detail, high energy, and a positive attitude
Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve
Additional requirements
Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary each year)
Physical ability to perform job functions, including resident communication, walking properties, performing inspections, delivering communications, and showing properties
Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
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Part-Time Leasing and Resident Services Specialist
to join the team at one of our Indianapolis North properties! If you have experience in customer service, event management, hospitality, or sales and want to learn about real estate, our position may be perfect for you!
The
Part-Time Leasing and Resident Services Specialist
will work with the management team to provide top‑notch customer service while helping prospective residents find their perfect home. In this fast‑paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.
What you will do
Serve as a leasing agent and tour expert – being well‑versed with our properties and amenities
Show properties and sell their features and amenities to prospective tenants
Review lease applications and document requirements for eligibility
Assist in daily customer service operations including guest inquiries, preparing notices, and resident communications, showings, tenant screenings, and tenant applications
Provide exceptional customer service in a fast‑paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
Prepare move‑in paperwork, confirm residences are move‑in ready, perform unit inspections, and perform move‑in orientations with new residents
Maintain good rapport with current and prospective tenants
Process maintenance requests and follow up with residents to confirm completion
Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (training provided)
Pivot, roll up sleeves, and jump in where needed
Why work here
Competitive pay + incentives; we are ready to invest in you
The option to participate in our 401(k) retirement plan with a company match
Company events to promote team cohesion
The opportunity to work for a growing organization where you are valued and can have a direct impact
Qualifications
High school diploma or GED
At least 1 year of residential leasing experience
At least 1 year of office administration or data entry experience (preferred)
Bilingual (English/Spanish) a plus
Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
Must hold an active driver’s license with 2 years of driving history and pass MVR requirements
Proficient with computer applications and software (e.g., Microsoft Office Suite, AppFolio, Outlook) and aptitude for learning new software and systems
Excellent interpersonal, written, and verbal communication skills
Superior attention to detail, high energy, and a positive attitude
Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve
Additional requirements
Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary each year)
Physical ability to perform job functions, including resident communication, walking properties, performing inspections, delivering communications, and showing properties
Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
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