Senior Leasing and Resident Services Specialist
Fairlawn, Indianapolis, IN, United States
Description
We are seeking a highly motivated
Part-Time
Leasing and Resident Services Specialist
to join the team at one of our Indianapolis North properties! If you have experience in customer service, event management, hospitality, or sales and want to learn about real estate, our position may be perfect for you!
The
Part-Time Leasing and Resident Services Specialist
will work with the management team to provide top‑notch customer service while helping prospective residents find their perfect home. In this fast‑paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.
What will you do?
Serve as a leasing agent and tour expert – this means being well‑versed with our properties and amenities
Show properties and sell their features and amenities to prospective tenants
Review lease applications and document requirements for eligibility
Assist in daily customer service operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and tenant applications
Provide exceptional customer service in a fast‑paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
Prepare move‑in paperwork, confirm residences are move‑in ready, perform unit inspections, and perform move‑in orientations with new residents
Maintain good rapport with current and prospective tenants
Process maintenance requests and follow up with residents to confirm the completion
Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
Pivot, roll up your sleeves, and jump in where needed!
Why should you work here?
Competitive Pay + Incentives. We are ready to invest in you!
The option to participate in our 401(k) Retirement Plan with a company match
Company events to promote team cohesion
The opportunity to work for a growing organization where you are valued and can have a direct impact
Requirements Who you are -- We’d love to hear from you if you:
Hold a high school diploma or GED
Have at least 1 year of residential leasing experience
Have at least 1 year of office administration or data entry experience, preferred
Bilingual (English/Spanish) a plus
Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
Must hold an active driver’s license with 2 years of driving history and pass MVR requirements
Are proficient with computer applications and software (e.g. Microsoft Office Suite, AppFolio, Outlook) and an aptitude for learning new software and systems
Have excellent interpersonal, written, and verbal communication skills
Demonstrate superior attention to detail, high energy, and a positive attitude
Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve
Some additional things you will need:
Must hold an active driver’s license with 2 years of driving history, pass MVR requirements, and have reliable transportation
Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
Must be able to perform the physical functions of the position, including resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status or any other characteristic protected by law.
#J-18808-Ljbffr
Part-Time
Leasing and Resident Services Specialist
to join the team at one of our Indianapolis North properties! If you have experience in customer service, event management, hospitality, or sales and want to learn about real estate, our position may be perfect for you!
The
Part-Time Leasing and Resident Services Specialist
will work with the management team to provide top‑notch customer service while helping prospective residents find their perfect home. In this fast‑paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.
What will you do?
Serve as a leasing agent and tour expert – this means being well‑versed with our properties and amenities
Show properties and sell their features and amenities to prospective tenants
Review lease applications and document requirements for eligibility
Assist in daily customer service operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and tenant applications
Provide exceptional customer service in a fast‑paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
Prepare move‑in paperwork, confirm residences are move‑in ready, perform unit inspections, and perform move‑in orientations with new residents
Maintain good rapport with current and prospective tenants
Process maintenance requests and follow up with residents to confirm the completion
Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
Pivot, roll up your sleeves, and jump in where needed!
Why should you work here?
Competitive Pay + Incentives. We are ready to invest in you!
The option to participate in our 401(k) Retirement Plan with a company match
Company events to promote team cohesion
The opportunity to work for a growing organization where you are valued and can have a direct impact
Requirements Who you are -- We’d love to hear from you if you:
Hold a high school diploma or GED
Have at least 1 year of residential leasing experience
Have at least 1 year of office administration or data entry experience, preferred
Bilingual (English/Spanish) a plus
Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
Must hold an active driver’s license with 2 years of driving history and pass MVR requirements
Are proficient with computer applications and software (e.g. Microsoft Office Suite, AppFolio, Outlook) and an aptitude for learning new software and systems
Have excellent interpersonal, written, and verbal communication skills
Demonstrate superior attention to detail, high energy, and a positive attitude
Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve
Some additional things you will need:
Must hold an active driver’s license with 2 years of driving history, pass MVR requirements, and have reliable transportation
Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
Must be able to perform the physical functions of the position, including resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status or any other characteristic protected by law.
#J-18808-Ljbffr