Customer Service Representative (CSR)
PPC Group, New York, NY, United States
Overview
PPC Group is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. You will be the first point of contact for our valued customers, providing exceptional support and ensuring a positive experience with our services. Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer issues and complaints efficiently, escalating complex cases when necessary. Provide accurate information regarding products, services, and company policies. Process orders, manage returns, and handle exchanges with attention to detail. Maintain accurate customer records and document all interactions. Collaborate with internal teams to ensure customer satisfaction and continuous improvement of service. Qualifications
Proven experience in a customer service role, preferably in a fast-paced environment. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-centric approach. Proficiency in using CRM software and other relevant tools. Ability to work independently and as part of a team. A positive attitude and a passion for helping others. Job Details
Experience:
Required Languages:
English – Advanced; Spanish – Advanced Employment:
Full-time Salary:
$30 – $45 hourly Starting time:
Immediate start About PPC Group
PPC Group (Public Power Corporation Greece PPC S.A, PPC Group) is the largest clean energy company in Southeast Europe.
#J-18808-Ljbffr
PPC Group is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. You will be the first point of contact for our valued customers, providing exceptional support and ensuring a positive experience with our services. Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer issues and complaints efficiently, escalating complex cases when necessary. Provide accurate information regarding products, services, and company policies. Process orders, manage returns, and handle exchanges with attention to detail. Maintain accurate customer records and document all interactions. Collaborate with internal teams to ensure customer satisfaction and continuous improvement of service. Qualifications
Proven experience in a customer service role, preferably in a fast-paced environment. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-centric approach. Proficiency in using CRM software and other relevant tools. Ability to work independently and as part of a team. A positive attitude and a passion for helping others. Job Details
Experience:
Required Languages:
English – Advanced; Spanish – Advanced Employment:
Full-time Salary:
$30 – $45 hourly Starting time:
Immediate start About PPC Group
PPC Group (Public Power Corporation Greece PPC S.A, PPC Group) is the largest clean energy company in Southeast Europe.
#J-18808-Ljbffr