Customer Service Representative
Risus Talent Partners, Weyers Cave, VA, United States
Location and Compensation
Location: Weyers Cave, VA
Compensation: $23‑27 p/hr
Schedule
Monday – Friday, standard business hours (on‑site)
Overview The Customer Service Representative (CSR) delivers a consistent, high‑quality customer experience by serving as the primary communication link between customers, sales, and operations. The role manages orders, supports service needs, and resolves issues while building strong customer relationships.
The CSR partners closely with the sales team to support growth initiatives, promote company capabilities, and provide full‑service solutions across core product offerings.
Key Duties & Accountabilities
Process and confirm customer orders the same day they are received
Generate standard quotes within 24‑48 hours
Answer phone calls by the 3rd ring and respond to all emails within the same business day
Build and maintain accurate price lists to protect gross profit margins
Review GP$/UOM on orders and escalate margin concerns as needed
Create accurate specs and inventory items within 24‑48 hours
Monitor customer inventory (min/max), open orders, and backorders to ensure DIFOTIS (Delivered In Full, On Time, In Spec)
Resolve customer issues promptly and escape when needed
Serve as liaison between sales, purchasing, design, manufacturing, and shipping teams
Use independent judgment to meet quality and performance standards
Additional Responsibilities
Prepare proposals and customer correspondence
Maintain accurate customer records
Monitor and assist with resolving slow payment issues
Support management of slow‑moving inventory
Expedite materials based on customer needs
Educational / Training / Experience Requirements
High School Diploma or GED required
Prior customer service experience preferred
Minimum Skills, Knowledge & Ability Requirements
Strong organizational and prioritization skills
High attention to detail and accuracy
Basic arithmetic skills (including gross profit calculations)
Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
Strong written and verbal communication skills
Ability to work cross‑functionally and independently
Demonstrated initiative in professional development
Reliable attendance and punctuality
Key Attributes
Strong attention to detail
Effective communication across all levels
Sense of urgency
Benefits
Bonus based on company performance
Medical, dental, and vision insurance
401(k) retirement savings plan with company match
Paid time off (including vacation, company holidays, and parental leave)
Employee Assistance Program (EAP)
Other benefits such as life insurance, disability coverage, and wellness programs
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Location: Weyers Cave, VA
Compensation: $23‑27 p/hr
Schedule
Monday – Friday, standard business hours (on‑site)
Overview The Customer Service Representative (CSR) delivers a consistent, high‑quality customer experience by serving as the primary communication link between customers, sales, and operations. The role manages orders, supports service needs, and resolves issues while building strong customer relationships.
The CSR partners closely with the sales team to support growth initiatives, promote company capabilities, and provide full‑service solutions across core product offerings.
Key Duties & Accountabilities
Process and confirm customer orders the same day they are received
Generate standard quotes within 24‑48 hours
Answer phone calls by the 3rd ring and respond to all emails within the same business day
Build and maintain accurate price lists to protect gross profit margins
Review GP$/UOM on orders and escalate margin concerns as needed
Create accurate specs and inventory items within 24‑48 hours
Monitor customer inventory (min/max), open orders, and backorders to ensure DIFOTIS (Delivered In Full, On Time, In Spec)
Resolve customer issues promptly and escape when needed
Serve as liaison between sales, purchasing, design, manufacturing, and shipping teams
Use independent judgment to meet quality and performance standards
Additional Responsibilities
Prepare proposals and customer correspondence
Maintain accurate customer records
Monitor and assist with resolving slow payment issues
Support management of slow‑moving inventory
Expedite materials based on customer needs
Educational / Training / Experience Requirements
High School Diploma or GED required
Prior customer service experience preferred
Minimum Skills, Knowledge & Ability Requirements
Strong organizational and prioritization skills
High attention to detail and accuracy
Basic arithmetic skills (including gross profit calculations)
Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
Strong written and verbal communication skills
Ability to work cross‑functionally and independently
Demonstrated initiative in professional development
Reliable attendance and punctuality
Key Attributes
Strong attention to detail
Effective communication across all levels
Sense of urgency
Benefits
Bonus based on company performance
Medical, dental, and vision insurance
401(k) retirement savings plan with company match
Paid time off (including vacation, company holidays, and parental leave)
Employee Assistance Program (EAP)
Other benefits such as life insurance, disability coverage, and wellness programs
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