Customer Service Representative (Weyers Cave)
Risus Talent Partners, Weyers Cave, VA, United States
Customer Service Representative
Location: Weyers Cave, VA Compensation: $23-27 p/hr
Schedule: Monday – Friday, standard business hours (on-site)
Mission of the Role (What you will be doing) The Customer Service Representative (CSR) delivers a consistent, high-quality customer experience by serving as the primary communication link between customers, sales, and operations. This role manages orders, supports service needs, and resolves issues while building strong customer relationships. The CSR partners closely with the sales team to support growth initiatives, promote company capabilities, and provide full-service solutions across core product offerings.
Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements) · Process and confirm customer orders the same day they are received · Generate standard quotes within 24–48 hours · Answer phone calls by the 3rd ring and respond to all emails within the same business day · Build and maintain accurate price lists to protect gross profit margins · Review GP$/UOM on orders and escalate margin concerns as needed · Create accurate specs and inventory items within 24–48 hours · Monitor customer inventory (min/max), open orders, and backorders to ensure DIFOTIS (Delivered In Full, On Time, In Spec) · Resolve customer issues promptly and escalate when needed · Serve as liaison between sales, purchasing, design, manufacturing, and shipping teams · Use independent judgment to meet quality and performance standards
Additional Responsibilities · Prepare proposals and customer correspondence · Maintain accurate customer records · Monitor and assist with resolving slow payment issues · Support management of slow-moving inventory · Expedite materials based on customer needs
Educational / Training / Experience Requirements · High School Diploma or GED required · Prior customer service experience preferred
Minimum Skills, Knowledge & Ability Requirements · Strong organizational and prioritization skills · High attention to detail and accuracy · Basic arithmetic skills (including gross profit calculations) · Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) · Strong written and verbal communication skills · Ability to work cross-functionally and independently · Demonstrated initiative in professional development · Reliable attendance and punctuality
Key Attributes · Strong attention to detail · Effective communication across all levels · Sense of urgency --- Core Values · People First – Fosters trust, respect, and collaboration while prioritizing employee growth and well-being. · Unique Customer Solutions – Understands and delivers on customers’ unique needs through creativity and innovation. · Passion to Serve – Responds quickly to customer needs with empathy, integrity, and accountability. · Agility – Adapts to change, embraces new ideas, and takes intelligent risks to drive progress. · Growth Focus – Results-driven and continuously improving to achieve stretch goals and sustainable success.
Benefits: The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to our compensation, we offer a comprehensive benefits package including the following:
· Bonus based on company performance · Medical, dental, and vision insurance · 401(k) retirement savings plan with company match · Paid time off (including vacation, company holidays, and parental leave) · Employee Assistance Program (EAP) · Other benefits such as life insurance, disability coverage, and wellness programs
Mission of the Role (What you will be doing) The Customer Service Representative (CSR) delivers a consistent, high-quality customer experience by serving as the primary communication link between customers, sales, and operations. This role manages orders, supports service needs, and resolves issues while building strong customer relationships. The CSR partners closely with the sales team to support growth initiatives, promote company capabilities, and provide full-service solutions across core product offerings.
Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements) · Process and confirm customer orders the same day they are received · Generate standard quotes within 24–48 hours · Answer phone calls by the 3rd ring and respond to all emails within the same business day · Build and maintain accurate price lists to protect gross profit margins · Review GP$/UOM on orders and escalate margin concerns as needed · Create accurate specs and inventory items within 24–48 hours · Monitor customer inventory (min/max), open orders, and backorders to ensure DIFOTIS (Delivered In Full, On Time, In Spec) · Resolve customer issues promptly and escalate when needed · Serve as liaison between sales, purchasing, design, manufacturing, and shipping teams · Use independent judgment to meet quality and performance standards
Additional Responsibilities · Prepare proposals and customer correspondence · Maintain accurate customer records · Monitor and assist with resolving slow payment issues · Support management of slow-moving inventory · Expedite materials based on customer needs
Educational / Training / Experience Requirements · High School Diploma or GED required · Prior customer service experience preferred
Minimum Skills, Knowledge & Ability Requirements · Strong organizational and prioritization skills · High attention to detail and accuracy · Basic arithmetic skills (including gross profit calculations) · Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) · Strong written and verbal communication skills · Ability to work cross-functionally and independently · Demonstrated initiative in professional development · Reliable attendance and punctuality
Key Attributes · Strong attention to detail · Effective communication across all levels · Sense of urgency --- Core Values · People First – Fosters trust, respect, and collaboration while prioritizing employee growth and well-being. · Unique Customer Solutions – Understands and delivers on customers’ unique needs through creativity and innovation. · Passion to Serve – Responds quickly to customer needs with empathy, integrity, and accountability. · Agility – Adapts to change, embraces new ideas, and takes intelligent risks to drive progress. · Growth Focus – Results-driven and continuously improving to achieve stretch goals and sustainable success.
Benefits: The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to our compensation, we offer a comprehensive benefits package including the following:
· Bonus based on company performance · Medical, dental, and vision insurance · 401(k) retirement savings plan with company match · Paid time off (including vacation, company holidays, and parental leave) · Employee Assistance Program (EAP) · Other benefits such as life insurance, disability coverage, and wellness programs