Senior Living Business Office Director
Merrill Gardens, New Bern, NC, United States
Merrill Family of Senior Living Communities, a privately‑owned family company, is hiring a Business Office Director at Truewood by Merrill in New Bern, North Carolina.
Why Join Merrill?
Competitive pay & comprehensive benefits (medical, dental, vision, flexible spending, life insurance) Company‑paid Employee Assistance Program (EAP) Paid time off – 7 holidays and 11 vacation days Free daily meal every shift 401(k) with company match and immediate vesting Tuition reimbursement for career growth Company‑paid short and long‑term disability insurance Pet insurance and member discounts Advance Pay benefit – access wages before payday Key Responsibilities
Manage community accounting process per policies, with support from the Seattle accounting department Ensure adherence to financial policies and procedures Perform month‑end close tasks Support department heads with purchase coding and purchasing policies Ensure timely entry of invoices and payables with proper coding and approvals Identify, resolve, and/or escalated A/P and other accounting issues Set up and manage resident account and billing information; assist GM with resident accounting deliverables Assist GM in collecting resident receivables on time; process and record all resident payments Payroll & Human Resources
Support GM and department heads in recruiting, hiring, onboarding, and training of new hires Maintain employee information in UltiPro and process change requests Track training and expiration dates for team members Ensure accurate & timely payroll processing in accordance with state & federal wage laws and company policies Process leave of absence requests and resolve overtime, vacation, sick leave issues Act as liaison to Seattle office for workers’ compensation, health insurance benefits, and open enrollment Operations Support Duties
Assist GM and department heads with key reports at month‑end and on‑demand Manage monthly rental increase process Respond to ad‑hoc requests from regulators, vendors, service providers, and office staff Act as on‑site liaison for IT Department to schedule work and coordinate rollouts Support Seattle office staff on process improvement efforts Assist GM with staff and committee meetings as needed Qualifications
2 years of college required; associate degree in accounting or business preferred Minimum 4 years of experience as office manager or similar role, including 4 years of bookkeeping/accounting (accounts receivable, accounts payable, revenue, payroll) OR 6 years of office management & bookkeeping/accounting experience (in lieu of college) Knowledge of general HR practices Experience in senior living industry is a plus Physical Requirements
This role requires regular use of a computer and may involve occasional lifting (up to 20 lbs), bending, or reaching. Reasonable accommodations may be made for individuals with disabilities. Merrill Gardens is an Equal Opportunity Employer.
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Competitive pay & comprehensive benefits (medical, dental, vision, flexible spending, life insurance) Company‑paid Employee Assistance Program (EAP) Paid time off – 7 holidays and 11 vacation days Free daily meal every shift 401(k) with company match and immediate vesting Tuition reimbursement for career growth Company‑paid short and long‑term disability insurance Pet insurance and member discounts Advance Pay benefit – access wages before payday Key Responsibilities
Manage community accounting process per policies, with support from the Seattle accounting department Ensure adherence to financial policies and procedures Perform month‑end close tasks Support department heads with purchase coding and purchasing policies Ensure timely entry of invoices and payables with proper coding and approvals Identify, resolve, and/or escalated A/P and other accounting issues Set up and manage resident account and billing information; assist GM with resident accounting deliverables Assist GM in collecting resident receivables on time; process and record all resident payments Payroll & Human Resources
Support GM and department heads in recruiting, hiring, onboarding, and training of new hires Maintain employee information in UltiPro and process change requests Track training and expiration dates for team members Ensure accurate & timely payroll processing in accordance with state & federal wage laws and company policies Process leave of absence requests and resolve overtime, vacation, sick leave issues Act as liaison to Seattle office for workers’ compensation, health insurance benefits, and open enrollment Operations Support Duties
Assist GM and department heads with key reports at month‑end and on‑demand Manage monthly rental increase process Respond to ad‑hoc requests from regulators, vendors, service providers, and office staff Act as on‑site liaison for IT Department to schedule work and coordinate rollouts Support Seattle office staff on process improvement efforts Assist GM with staff and committee meetings as needed Qualifications
2 years of college required; associate degree in accounting or business preferred Minimum 4 years of experience as office manager or similar role, including 4 years of bookkeeping/accounting (accounts receivable, accounts payable, revenue, payroll) OR 6 years of office management & bookkeeping/accounting experience (in lieu of college) Knowledge of general HR practices Experience in senior living industry is a plus Physical Requirements
This role requires regular use of a computer and may involve occasional lifting (up to 20 lbs), bending, or reaching. Reasonable accommodations may be made for individuals with disabilities. Merrill Gardens is an Equal Opportunity Employer.
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