Community Associate
Regus Management Group, LLC, Duluth, GA, United States
Community Associate
2180 Satellite Boulevard
Suite 400
30097 Duluth
Georgia, United States of America
The opportunity As a Community Associate, you will work closely with new and existing customers across a myriad of industries, creating and maintaining a community within your center. You will handle administrative and support tasks so that customers can focus on running their businesses.
A typical day at IWG You arrive before the center opens to prepare the space and ensure nothing is overlooked by cleaners. Throughout the day, you assist customers with Wi‑Fi codes, package tracking, room directions, projector setup, and general inquiries. You ensure services are correctly charged and invoices are accurate. During breaks, you manage mail, respond to emails, and continue to handle customer requests. The afternoon often includes helping with printing, invoices, and service tickets through the portal. Mid‑afternoon, you collaborate with the Community Manager to plan networking events, write e‑invites, post posters, and recruit prospects. You conclude the day by facilitating wrap‑ups for groups, recommending nearby restaurants, and tidying the space before departure.
About you We're looking for someone who can manage multiple tasks while delivering excellent customer service and who meets the following:
A good communicator who builds strong professional relationships and empathizes with people’s needs (ideally 1+ year of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast‑changing situations
Experienced and confident using MS Office and basic IT equipment
Legally eligible to work in the country you are applying to and at least 18 years old
What we offer
Work‑life balance (no standard nights or weekends)
Generous paid time off plans (sick and vacation)
11 paid company holidays per calendar year (in addition to PTO accrual)
Competitive 401(k) program with company match
Affordable and comprehensive health care for all full‑time team members (with some options for part‑timers)
A quarterly bonus plan program, plus an hourly rate of $18.36
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
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The opportunity As a Community Associate, you will work closely with new and existing customers across a myriad of industries, creating and maintaining a community within your center. You will handle administrative and support tasks so that customers can focus on running their businesses.
A typical day at IWG You arrive before the center opens to prepare the space and ensure nothing is overlooked by cleaners. Throughout the day, you assist customers with Wi‑Fi codes, package tracking, room directions, projector setup, and general inquiries. You ensure services are correctly charged and invoices are accurate. During breaks, you manage mail, respond to emails, and continue to handle customer requests. The afternoon often includes helping with printing, invoices, and service tickets through the portal. Mid‑afternoon, you collaborate with the Community Manager to plan networking events, write e‑invites, post posters, and recruit prospects. You conclude the day by facilitating wrap‑ups for groups, recommending nearby restaurants, and tidying the space before departure.
About you We're looking for someone who can manage multiple tasks while delivering excellent customer service and who meets the following:
A good communicator who builds strong professional relationships and empathizes with people’s needs (ideally 1+ year of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast‑changing situations
Experienced and confident using MS Office and basic IT equipment
Legally eligible to work in the country you are applying to and at least 18 years old
What we offer
Work‑life balance (no standard nights or weekends)
Generous paid time off plans (sick and vacation)
11 paid company holidays per calendar year (in addition to PTO accrual)
Competitive 401(k) program with company match
Affordable and comprehensive health care for all full‑time team members (with some options for part‑timers)
A quarterly bonus plan program, plus an hourly rate of $18.36
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
#J-18808-Ljbffr