Member Service Digital Representative I
Lacapfcu, Baton Rouge, LA, United States
La Capitol Federal Credit Union is seeking a Member Service Digital Representative I. The MSDR I will facilitate an exceptional digital experience for the credit union’s members by providing front and back-office support utilizing internal systems to process daily work related to department functions. This position works with all aspects of the credit union’s electronic products and services, and assists with the coordination, monitoring, and tracking of all digital applications. Responsibilities include monitoring and resolving any issues within the online/mobile banking and bill pay platforms, along with any future digital services offered by the credit union.
Essential Duties and Responsibilities
Administers all online/mobile banking products, including, but not limited to, mobile remote deposit capture, e-statements, and bill pay.
Assists members with online banking questions/issues while ensuring positive resolution and exceptional member service.
Provides support for front-line and back-office staff.
Handles incoming phone calls and responds to all member inquiries received through secure mail (web/online banking).
Performs maintenance and other related tasks required for the administration and processing of online banking transactions.
Reviews, approves, and ensures the daily processing of ACH and external transfer files out of online banking.
Provides technical support/troubleshooting for online banking, tablet, and mobile apps.
Runs monthly reports (i.e., online banking statistics).
Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
Completes and performs all other duties as assigned, including special projects.
Understands compliance issues and attends training as they relate to credit union services, including, but not limited to: Bank Secrecy Act, Reg P, and Patriot Act
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
La Capitol Federal Credit Union is an Equal Opportunity Employer.
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Essential Duties and Responsibilities
Administers all online/mobile banking products, including, but not limited to, mobile remote deposit capture, e-statements, and bill pay.
Assists members with online banking questions/issues while ensuring positive resolution and exceptional member service.
Provides support for front-line and back-office staff.
Handles incoming phone calls and responds to all member inquiries received through secure mail (web/online banking).
Performs maintenance and other related tasks required for the administration and processing of online banking transactions.
Reviews, approves, and ensures the daily processing of ACH and external transfer files out of online banking.
Provides technical support/troubleshooting for online banking, tablet, and mobile apps.
Runs monthly reports (i.e., online banking statistics).
Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
Completes and performs all other duties as assigned, including special projects.
Understands compliance issues and attends training as they relate to credit union services, including, but not limited to: Bank Secrecy Act, Reg P, and Patriot Act
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
La Capitol Federal Credit Union is an Equal Opportunity Employer.
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