Customer Service Representative II
Cadrex Acquires D&R Machine Company, Indiana, PA, United States
OVERVIEW
Cadrex is searching for a Customer Service Representative II who will manage routine customer accounts and orders in a high-volume manufacturing environment. This role serves as a primary point of contact for standard customer inquiries, ensuring accurate order processing and timely follow‑up, with increasing independence and accountability.
KEY RESPONSIBILITIES
Reviews and processes customer orders in the ERP system, verifying part numbers, quantities, and delivery information
Communicate with customers regarding order confirmations, lead times, and delivery updates
Coordinates with internal teams such as production, shipping, and inventory to ensure customer requirements are met
Handles basic to moderate issues such as delivery delays, short shipments, or documentation needs
Escalates more complex issues to senior representatives or supervisors
Maintains up-to-date customer records, order files, and tracking reports
Participates in team meetings and shares feedback for process improvement
Supports inventory management for assigned customers when required
QUALIFICATIONS Preferred Qualifications:
1+ years of experience in customer service, preferably in a manufacturing or B2B environment
Strong organizational and communication skills
Detail‑oriented with the ability to manage multiple orders simultaneously
Proficient with Microsoft Office and ERP systems
Demonstrated ability to resolve routine issues independently
EDUCATION
High School Diploma
LOCATION
Onsite
SCHEDULE
M-F
WORK ENVIRONMENT
While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate and occasionally loud.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, sit, use hands and fingers, handle or feel, and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus.
TOTAL COMPENSATION INCLUDES
Health/dental/vision coverage
Employer‑paid and supplemental life insurance
Short‑ and long‑term disability insurance
Generous paid time off and holiday pay
Monthly remote work stipend (for remote employees who qualify)
401(k) investment plan, with an employer match of up to 4%
Education support program
Safety eyeglasses/shoe reimbursement
Referral bonusesBonus plan for all full‑time employees
Cadrex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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KEY RESPONSIBILITIES
Reviews and processes customer orders in the ERP system, verifying part numbers, quantities, and delivery information
Communicate with customers regarding order confirmations, lead times, and delivery updates
Coordinates with internal teams such as production, shipping, and inventory to ensure customer requirements are met
Handles basic to moderate issues such as delivery delays, short shipments, or documentation needs
Escalates more complex issues to senior representatives or supervisors
Maintains up-to-date customer records, order files, and tracking reports
Participates in team meetings and shares feedback for process improvement
Supports inventory management for assigned customers when required
QUALIFICATIONS Preferred Qualifications:
1+ years of experience in customer service, preferably in a manufacturing or B2B environment
Strong organizational and communication skills
Detail‑oriented with the ability to manage multiple orders simultaneously
Proficient with Microsoft Office and ERP systems
Demonstrated ability to resolve routine issues independently
EDUCATION
High School Diploma
LOCATION
Onsite
SCHEDULE
M-F
WORK ENVIRONMENT
While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate and occasionally loud.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, sit, use hands and fingers, handle or feel, and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus.
TOTAL COMPENSATION INCLUDES
Health/dental/vision coverage
Employer‑paid and supplemental life insurance
Short‑ and long‑term disability insurance
Generous paid time off and holiday pay
Monthly remote work stipend (for remote employees who qualify)
401(k) investment plan, with an employer match of up to 4%
Education support program
Safety eyeglasses/shoe reimbursement
Referral bonusesBonus plan for all full‑time employees
Cadrex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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