Customer Service Representative II
Cadrex Manufacturing Solutions, Ossian, IN, United States
Overview
Cadrex is seeking a Customer Service Representative II to manage routine customer accounts and orders in a high-volume manufacturing environment. This role serves as the primary point of contact for standard customer inquiries, ensuring accurate order processing and timely follow‑up, with increasing independence and accountability.
Key Responsibilities
Reviews and processes customer orders in the ERP system, verifying part numbers, quantities, and delivery information.
Communicates with customers regarding order confirmations, lead times, and delivery updates.
Coordinates with internal teams such as production, shipping, and inventory to ensure customer requirements are met.
Handles basic to moderate issues such as delivery delays, short shipments, or documentation needs.
Escalates more complex issues to senior representatives or supervisors.
Maintains up‑to‑date customer records, order files, and tracking reports.
Participates in team meetings and shares feedback for process improvement.
Supports inventory management for assigned customers when required.
Preferred Qualifications
1+ years of experience in customer service, preferably in a manufacturing or B2B environment.
Strong organizational and communication skills.
Detail‑oriented with the ability to manage multiple orders simultaneously.
Proficient with Microsoft Office and ERP systems.
Demonstrated ability to resolve routine issues independently.
Education
High School Diploma.
Location
Onsite.
Schedule
Monday to Friday.
Work Environment While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate and occasionally loud.
Physical Demands While performing the duties of this job, the employee is regularly required to stand, sit, use hands and fingers, handle or feel, and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus.
Cadrex’s Core Values
Safety first, rising to the challenge, collaboration, accountability, and doing the right thing.
Total Compensation Includes
Health/dental/vision coverage
Employer‑paid and supplemental life insurance
Short‑and long‑term disability insurance
Generous paid time off and holiday pay
Monthly remote work stipend (for remote employees who qualify)
401(k) investment plan with an employer match of up to 4%
Education support program
Safety eyeglasses/shoe reimbursement
Referral bonuses
Bonus plan for all full‑time employees
Equal Employment Opportunity Cadrex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Key Responsibilities
Reviews and processes customer orders in the ERP system, verifying part numbers, quantities, and delivery information.
Communicates with customers regarding order confirmations, lead times, and delivery updates.
Coordinates with internal teams such as production, shipping, and inventory to ensure customer requirements are met.
Handles basic to moderate issues such as delivery delays, short shipments, or documentation needs.
Escalates more complex issues to senior representatives or supervisors.
Maintains up‑to‑date customer records, order files, and tracking reports.
Participates in team meetings and shares feedback for process improvement.
Supports inventory management for assigned customers when required.
Preferred Qualifications
1+ years of experience in customer service, preferably in a manufacturing or B2B environment.
Strong organizational and communication skills.
Detail‑oriented with the ability to manage multiple orders simultaneously.
Proficient with Microsoft Office and ERP systems.
Demonstrated ability to resolve routine issues independently.
Education
High School Diploma.
Location
Onsite.
Schedule
Monday to Friday.
Work Environment While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate and occasionally loud.
Physical Demands While performing the duties of this job, the employee is regularly required to stand, sit, use hands and fingers, handle or feel, and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus.
Cadrex’s Core Values
Safety first, rising to the challenge, collaboration, accountability, and doing the right thing.
Total Compensation Includes
Health/dental/vision coverage
Employer‑paid and supplemental life insurance
Short‑and long‑term disability insurance
Generous paid time off and holiday pay
Monthly remote work stipend (for remote employees who qualify)
401(k) investment plan with an employer match of up to 4%
Education support program
Safety eyeglasses/shoe reimbursement
Referral bonuses
Bonus plan for all full‑time employees
Equal Employment Opportunity Cadrex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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