Housing Qualifications and Sales Specialist
City of Aspen, Aspen, CO, United States
Position Summary
Job Title:
Housing Qualifications and Sales Specialist Department:
Housing Classification:
Non-Exempt The Housing Qualification and Sales Specialist is responsible for assisting with the eligibility, application, and sales processes for deed-restricted and affordable housing programs. This position screens applications, verifies applicant eligibility, evaluates supporting documentation, and ensures compliance with program requirements, occupancy restrictions, and regulatory guidelines. The Specialist also assists with the lottery processes, sales bids, and contract tracking, while providing guidance and support to tenants, property owners, buyers, and applicants throughout the qualification and sales process. Supervision Exercised and Received:
Works under the direction of the Business Operations Manager.
Essential Job Functions
Application Review – Sales and Rental Screens applications and evaluates applicants’ eligibility for APCHA programs by reviewing qualifications, employment affidavits, tax returns, asset documentation, and other required materials to ensure compliance with occupancy and use restrictions. Advises tenants and owners of deed-restricted units on application requirements, submission procedures, and compliance standards. Assists applicants in obtaining additional documentation, resolving discrepancies, and understanding eligibility determinations. Notifies applicants of approval or denial decisions in accordance with program guidelines. Maintains and updates the appropriate software systems with tenant qualifications and compliance information. Generates and reviews monthly requalification reports and coordinates outreach with tenants and landlords to ensure timely recertification. Notifies the Compliance Manager of units that are out of compliance and provides supporting documentation as needed. Provides full qualification support and assists with all aspects of transactions during the Qualifications Specialist’s absence.
Sales Assistant Works closely with the Sales Manager to support the sales process from property listing through closing. Manages the lottery process, including maintaining the lottery database, reviewing sales bids, preparing and running lotteries, and posting results. Tracks and monitors all buyer and seller deadlines outlined in the Sales Contract to ensure timely compliance. Closes out sales files upon completion of transactions and notifies the Compliance Manager when a buyer owns other property within the ownership exclusion zone. Provides full sales support and assists with all aspects of transactions during the Sales Manager’s absence.
Customer Service Provides courteous, responsive, and accurate customer service to applicants, tenants, property owners, landlords, and the general public. Serves as a point of contact, responding to inquiries in person, by phone, and via email in a timely and professional manner. Explains program requirements, policies, and procedures clearly and respectfully to ensure customer understanding. Assists customers in navigating application, eligibility, and compliance processes while maintaining confidentiality and professionalism. Resolves customer concerns and complaints efficiently, escalating issues when appropriate to ensure satisfactory outcomes. Maintains a customer-focused approach while enforcing program guidelines and regulatory requirements. Demonstrates empathy, patience, and diplomacy when working with individuals in high-stress or time-sensitive situations. Builds positive working relationships with internal staff, external partners, and members of the public.
Administrative Performs administrative office functions for the department. Collects fees, payments and issues receipts, reception, phones, filing and record keeping as needed. Assists other staff as necessary and as time permits.
City Organizational Values Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions. Other duties as assigned.
Core Competencies
Displays the following key competencies in the overall job performance to include knowledge, skills and abilities: Service:
Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments. Partnership:
Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together. Stewardship:
Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all. Innovation:
Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities and challenges. Communication:
Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication. Ability to communicate clearly and professionally with internal and external customers. Ability to communicate concisely and effectively through a variety of methods, such as email, written reports, and verbally. Ability to communicate clearly in a team setting and actively listen to others to achieve outcomes. Interpersonal:
Works to develop strength in interpersonal skills. Ability to work well with diverse groups of people inside and outside the organization. Technology:
Demonstrates technology skills sufficient for the nature and level of position. Willingness to learn new technologies and adapt duties to support innovation. Administrative & Clerical Expertise:
Knowledge of administrative and clerical procedures and systems such as word processing, file management, form design, and office procedures. Regulatory & Compliance:
Knowledge of the Aspen/Pitkin County Housing Guidelines. Ability to exercise good judgment in handling confidential matters. Financial Analysis:
Knowledge of financial processes and procedures such as budgeting and accounting. Professional Stress Management & Conflict Resolution:
Ability to handle stressful situations professionally and enforce violations with firmness, tact and equity. Problem Solving:
Ability to identify complex problems and develop and evaluate options and solutions. Customer Service Principles:
Knowledge of customer service principles and the ability to assist customers and maintain interpersonal effectiveness across backgrounds. Organizational Skills:
Ability to work independently, set priorities, and meet deadlines; maintain organization and orderliness.
Minimum Requirements
Education:
Associate’s degree in public administration, accounting, bookkeeping or related field. Experience:
Two years of progressively responsible professional experience in customer service. Technical Knowledge:
Proficient with Microsoft Word, Excel, and Email. Licenses & Certifications:
Valid Colorado Driver’s License or ability to obtain within 30 days of start date. Real Estate License is preferred or will be required upon completion of the introductory period. Note:
This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check. Any combination of experience and education that would likely provide the required abilities, knowledge and skills may be substituted for the requirements above. Preferred Candidate: • Bachelor’s degree in business administration or related field. • Demonstrated experience with conflict resolution and interpersonal communications. • Knowledge and understanding of APCHA program.
Position Type and Work Hours:
Regular full time, 40-hour work week, Monday through Friday, hours may vary with workload. Evenings/Weekends may be required for special training or meetings. Work Environment: • Indoors: Office environment. • Outdoors/Off-Site: Attendance at Housing Board, City Council or BOCC meetings when requested.
Physical Demands
Includes bending, carrying, climbing, crouching, eye/hand/foot coordination, gripping, handling, hearing, lifting (≤25 pounds), reaching, repetitive motions, sitting, standing, stooping, talking, visual acuity, and mobility. Specifics describe typical conditions and are subject to reasonable accommodations.
Direct Link to Job Posting:
Housing Qualifications and Sales Specialist
This job description is intended to indicate the general nature and level of work. It is not a comprehensive list of duties and qualifications. Duties may change at any time with or without notice.
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Job Title:
Housing Qualifications and Sales Specialist Department:
Housing Classification:
Non-Exempt The Housing Qualification and Sales Specialist is responsible for assisting with the eligibility, application, and sales processes for deed-restricted and affordable housing programs. This position screens applications, verifies applicant eligibility, evaluates supporting documentation, and ensures compliance with program requirements, occupancy restrictions, and regulatory guidelines. The Specialist also assists with the lottery processes, sales bids, and contract tracking, while providing guidance and support to tenants, property owners, buyers, and applicants throughout the qualification and sales process. Supervision Exercised and Received:
Works under the direction of the Business Operations Manager.
Essential Job Functions
Application Review – Sales and Rental Screens applications and evaluates applicants’ eligibility for APCHA programs by reviewing qualifications, employment affidavits, tax returns, asset documentation, and other required materials to ensure compliance with occupancy and use restrictions. Advises tenants and owners of deed-restricted units on application requirements, submission procedures, and compliance standards. Assists applicants in obtaining additional documentation, resolving discrepancies, and understanding eligibility determinations. Notifies applicants of approval or denial decisions in accordance with program guidelines. Maintains and updates the appropriate software systems with tenant qualifications and compliance information. Generates and reviews monthly requalification reports and coordinates outreach with tenants and landlords to ensure timely recertification. Notifies the Compliance Manager of units that are out of compliance and provides supporting documentation as needed. Provides full qualification support and assists with all aspects of transactions during the Qualifications Specialist’s absence.
Sales Assistant Works closely with the Sales Manager to support the sales process from property listing through closing. Manages the lottery process, including maintaining the lottery database, reviewing sales bids, preparing and running lotteries, and posting results. Tracks and monitors all buyer and seller deadlines outlined in the Sales Contract to ensure timely compliance. Closes out sales files upon completion of transactions and notifies the Compliance Manager when a buyer owns other property within the ownership exclusion zone. Provides full sales support and assists with all aspects of transactions during the Sales Manager’s absence.
Customer Service Provides courteous, responsive, and accurate customer service to applicants, tenants, property owners, landlords, and the general public. Serves as a point of contact, responding to inquiries in person, by phone, and via email in a timely and professional manner. Explains program requirements, policies, and procedures clearly and respectfully to ensure customer understanding. Assists customers in navigating application, eligibility, and compliance processes while maintaining confidentiality and professionalism. Resolves customer concerns and complaints efficiently, escalating issues when appropriate to ensure satisfactory outcomes. Maintains a customer-focused approach while enforcing program guidelines and regulatory requirements. Demonstrates empathy, patience, and diplomacy when working with individuals in high-stress or time-sensitive situations. Builds positive working relationships with internal staff, external partners, and members of the public.
Administrative Performs administrative office functions for the department. Collects fees, payments and issues receipts, reception, phones, filing and record keeping as needed. Assists other staff as necessary and as time permits.
City Organizational Values Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions. Other duties as assigned.
Core Competencies
Displays the following key competencies in the overall job performance to include knowledge, skills and abilities: Service:
Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments. Partnership:
Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together. Stewardship:
Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all. Innovation:
Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities and challenges. Communication:
Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication. Ability to communicate clearly and professionally with internal and external customers. Ability to communicate concisely and effectively through a variety of methods, such as email, written reports, and verbally. Ability to communicate clearly in a team setting and actively listen to others to achieve outcomes. Interpersonal:
Works to develop strength in interpersonal skills. Ability to work well with diverse groups of people inside and outside the organization. Technology:
Demonstrates technology skills sufficient for the nature and level of position. Willingness to learn new technologies and adapt duties to support innovation. Administrative & Clerical Expertise:
Knowledge of administrative and clerical procedures and systems such as word processing, file management, form design, and office procedures. Regulatory & Compliance:
Knowledge of the Aspen/Pitkin County Housing Guidelines. Ability to exercise good judgment in handling confidential matters. Financial Analysis:
Knowledge of financial processes and procedures such as budgeting and accounting. Professional Stress Management & Conflict Resolution:
Ability to handle stressful situations professionally and enforce violations with firmness, tact and equity. Problem Solving:
Ability to identify complex problems and develop and evaluate options and solutions. Customer Service Principles:
Knowledge of customer service principles and the ability to assist customers and maintain interpersonal effectiveness across backgrounds. Organizational Skills:
Ability to work independently, set priorities, and meet deadlines; maintain organization and orderliness.
Minimum Requirements
Education:
Associate’s degree in public administration, accounting, bookkeeping or related field. Experience:
Two years of progressively responsible professional experience in customer service. Technical Knowledge:
Proficient with Microsoft Word, Excel, and Email. Licenses & Certifications:
Valid Colorado Driver’s License or ability to obtain within 30 days of start date. Real Estate License is preferred or will be required upon completion of the introductory period. Note:
This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check. Any combination of experience and education that would likely provide the required abilities, knowledge and skills may be substituted for the requirements above. Preferred Candidate: • Bachelor’s degree in business administration or related field. • Demonstrated experience with conflict resolution and interpersonal communications. • Knowledge and understanding of APCHA program.
Position Type and Work Hours:
Regular full time, 40-hour work week, Monday through Friday, hours may vary with workload. Evenings/Weekends may be required for special training or meetings. Work Environment: • Indoors: Office environment. • Outdoors/Off-Site: Attendance at Housing Board, City Council or BOCC meetings when requested.
Physical Demands
Includes bending, carrying, climbing, crouching, eye/hand/foot coordination, gripping, handling, hearing, lifting (≤25 pounds), reaching, repetitive motions, sitting, standing, stooping, talking, visual acuity, and mobility. Specifics describe typical conditions and are subject to reasonable accommodations.
Direct Link to Job Posting:
Housing Qualifications and Sales Specialist
This job description is intended to indicate the general nature and level of work. It is not a comprehensive list of duties and qualifications. Duties may change at any time with or without notice.
#J-18808-Ljbffr