Housing Qualifications and Sales Specialist
Kinsley Power Systems, Aspen, CO, United States
Job Title
Housing Qualifications and Sales Specialist
Department Housing
Classification Non-Exempt
Hiring Range $28.57/hourly – $32.15/hourly
Salary Range $28.57/hourly – $42.87/hourly
Position Summary The Housing Qualification and Sales Specialist is responsible for assisting with the eligibility, application, and sales processes for deed‑restricted and affordable housing programs. This position screens applications, verifies applicant eligibility, evaluates supporting documentation, and ensures compliance with program requirements, occupancy restrictions, and regulatory guidelines. The Specialist also assists with the lottery processes, sales bids, and contract tracking, while providing guidance and support to tenants, property owners, buyers, and applicants throughout the qualification and sales process.
Supervision Works under the guidance and direction of the Business Operations Manager.
Benefits Up to $3,000 Sign On Bonus may be available.
Be part of a collaborative, supportive team in a positive work environment
Make a real impact in the Aspen community through meaningful public service
Enjoy flexible schedules and a collaborative, supportive team environment
Access generous paid time off, holidays, and wellness bonuses
Take advantage of free or discounted transportation around Aspen and the Valley
Grow your skills with professional development and tuition reimbursement
Protect your health with medical, dental, vision, and employee assistance programs
Earn monetary wellness bonuses for healthy lifestyle choices
Plan for the future with competitive retirement options (Social Security, 401a, 457b, Roth IRA) and life/disability insurance
The City of Aspen is an Equal Opportunity Employer
Essential Job Functions Application Review – Sales and Rental
Screens applications and evaluates applicants’ eligibility for APCHA programs by reviewing qualifications, employment affidavits, tax returns, asset documentation, and other required materials to ensure compliance with occupancy and use restrictions.
Advises tenants and owners of deed‑restricted units on application requirements, submission procedures, and compliance standards.
Assists applicants in obtaining additional documentation, resolving discrepancies, and understanding eligibility determinations.
Notifies applicants of approval or denial decisions in accordance with program guidelines.
Maintains and updates the appropriate software systems with tenant qualifications and compliance information.
Generates and reviews monthly requalification reports and coordinates outreach with tenants and landlords to ensure timely recertification.
Notifies the Compliance Manager of units that are out of compliance and provides supporting documentation as needed.
Provides full qualification support and assists with all aspects of transactions during the Qualifications Specialist’s absence.
Sales Assistant
Works closely with the Sales Manager to support the sales process from property listing through closing.
Manages the lottery process, including maintaining the lottery database, reviewing sales bids, preparing and running lotteries, and posting results.
Tracks and monitors all buyer and seller deadlines outlined in the Sales Contract to ensure timely compliance.
Closes out sales files upon completion of transactions and notifies the Compliance Manager when a buyer owns other property within the ownership exclusion zone.
Provides full sales support and assists with all aspects of transactions during the Sales Manager’s absence.
Customer Service
Provides courteous, responsive, and accurate customer service to applicants, tenants, property owners, landlords, and the general public.
Responds to inquiries in person, by phone, and via email in a timely and professional manner.
Explains program requirements, policies, and procedures clearly and respectfully to ensure customer understanding.
Assists customers in navigating application, eligibility, and compliance processes while maintaining confidentiality and professionalism.
Resolves customer concerns and complaints efficiently, escalating issues when appropriate to ensure satisfactory outcomes.
Maintains a customer‑focused approach while enforcing program guidelines and regulatory requirements.
Demonstrates empathy, patience, and diplomacy when working with individuals in high‑stress or time‑sensitive situations.
Builds positive working relationships with internal staff, external partners, and members of the public.
Administrative
Performs administrative office functions for the department. Collects fees, payments and issues receipts, reception, phones, filing and record keeping as needed. Assists other staff as necessary and as time permits.
City Organizational Values
Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation.
Other duties as assigned.
Core Competencies
Service : Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
Partnership : Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
Stewardship : Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
Innovation : Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities and challenges.
Communication : Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non‑verbal communication. Ability to communicate clearly and professionally with internal and external customers. Ability to communicate concisely and effectively through a variety of methods, such as email, written reports, and verbally. Ability to communicate clearly when in a team setting, as well as actively listening to the ideas of others, to achieve established outcomes.
Interpersonal : Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
Technology : Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation. Ability to communicate concisely and effectively through a variety of methods, such as email, written reports, and verbally.
Administrative & Clerical Expertise : Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures.
Regulatory & Compliance : Knowledge of the Aspen/Pitkin County Housing Guidelines. Ability to exercise good judgment in facilitating highly confidential matters.
Financial Analysis : Knowledge of financial processes and procedures such as city budgeting and accounting.
Professional Stress Management & Conflict Resolution : Ability to handle stressful situations in a professional manner, including angry or difficult individuals. Ability to enforce violations with firmness, tact and equity.
Problem Solving Skills : Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Customer Service Principles : Knowledge of principles and processes for providing satisfactory customer service and taking necessary steps to assist customers with their needs. Possesses interpersonal skills including understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others and relate well to different people from varied backgrounds and different situations.
Organizational Skills : Ability to work independently, establish priorities, and meet deadlines. Maintains a high level of organization and orderliness.
Minimum Requirements Education:
Associate’s degree in public administration, Accounting, Bookkeeping or related field.
Experience:
Two years of progressively responsible professional experience in customer service.
Technical Knowledge:
Must be proficient with Microsoft Word, Excel, and Email.
Licenses & Certifications:
Must possess a valid Colorado Driver’s License or be able to obtain one within 30 days of start date. Real Estate License is preferred or will be required upon completion of the introductory period upon hire.
NOTE:
This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.
NOTE:
Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.
Preferred Candidate
Bachelor’s degree in business administration or related field.
Demonstrated experience with a well‑developed sense of conflict resolution and interpersonal communications.
Knowledge and understanding of APCHA program.
Position Type and Work Hours Regular full time, 40‑hour work week, Monday through Friday, hours may vary with workload.
Evenings/Weekends: May be required in addition to or instead of normal work hours for special training, meetings, attending open houses.
Work Environment
Indoors: Office environment.
Outdoors/Off‑Site: Attendance of Housing Board, City Council or BOCC meetings when requested; attendance at meetings requested by Supervisor.
Physical Demands
Bending: Bending or position oneself to move an object from one level to another.
Carrying: Transporting or moving an object no more than 25 pounds.
Climbing: Ascending or descending stationary objects.
Crouching: Bending body downward and forward by bending leg and spine.
Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.
Gripping/Grasping: Ability to apply pressure with fingers and palm.
Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
Hearing: Perceiving and comprehending the nature and direction of sounds.
Lifting: Moving objects weighing no more than 25 pounds from one level to another.
Reaching: Extending the hands and arms or other device in any direction.
Repetitive motions: Making frequent or continuous movements.
Sitting: Remaining in a stationary position.
Standing: Ability to sustain position for a period of time.
Stooping: Bending body downward and forward by bending spine at the waist.
Talking: Communicating ideas or exchanging information.
Visual Acuity: Ability to bring objects into focus.
Mobility: Ability to move to traverse from one location to another.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is designed to indicate the general nature and level of work. It is not designed to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
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Department Housing
Classification Non-Exempt
Hiring Range $28.57/hourly – $32.15/hourly
Salary Range $28.57/hourly – $42.87/hourly
Position Summary The Housing Qualification and Sales Specialist is responsible for assisting with the eligibility, application, and sales processes for deed‑restricted and affordable housing programs. This position screens applications, verifies applicant eligibility, evaluates supporting documentation, and ensures compliance with program requirements, occupancy restrictions, and regulatory guidelines. The Specialist also assists with the lottery processes, sales bids, and contract tracking, while providing guidance and support to tenants, property owners, buyers, and applicants throughout the qualification and sales process.
Supervision Works under the guidance and direction of the Business Operations Manager.
Benefits Up to $3,000 Sign On Bonus may be available.
Be part of a collaborative, supportive team in a positive work environment
Make a real impact in the Aspen community through meaningful public service
Enjoy flexible schedules and a collaborative, supportive team environment
Access generous paid time off, holidays, and wellness bonuses
Take advantage of free or discounted transportation around Aspen and the Valley
Grow your skills with professional development and tuition reimbursement
Protect your health with medical, dental, vision, and employee assistance programs
Earn monetary wellness bonuses for healthy lifestyle choices
Plan for the future with competitive retirement options (Social Security, 401a, 457b, Roth IRA) and life/disability insurance
The City of Aspen is an Equal Opportunity Employer
Essential Job Functions Application Review – Sales and Rental
Screens applications and evaluates applicants’ eligibility for APCHA programs by reviewing qualifications, employment affidavits, tax returns, asset documentation, and other required materials to ensure compliance with occupancy and use restrictions.
Advises tenants and owners of deed‑restricted units on application requirements, submission procedures, and compliance standards.
Assists applicants in obtaining additional documentation, resolving discrepancies, and understanding eligibility determinations.
Notifies applicants of approval or denial decisions in accordance with program guidelines.
Maintains and updates the appropriate software systems with tenant qualifications and compliance information.
Generates and reviews monthly requalification reports and coordinates outreach with tenants and landlords to ensure timely recertification.
Notifies the Compliance Manager of units that are out of compliance and provides supporting documentation as needed.
Provides full qualification support and assists with all aspects of transactions during the Qualifications Specialist’s absence.
Sales Assistant
Works closely with the Sales Manager to support the sales process from property listing through closing.
Manages the lottery process, including maintaining the lottery database, reviewing sales bids, preparing and running lotteries, and posting results.
Tracks and monitors all buyer and seller deadlines outlined in the Sales Contract to ensure timely compliance.
Closes out sales files upon completion of transactions and notifies the Compliance Manager when a buyer owns other property within the ownership exclusion zone.
Provides full sales support and assists with all aspects of transactions during the Sales Manager’s absence.
Customer Service
Provides courteous, responsive, and accurate customer service to applicants, tenants, property owners, landlords, and the general public.
Responds to inquiries in person, by phone, and via email in a timely and professional manner.
Explains program requirements, policies, and procedures clearly and respectfully to ensure customer understanding.
Assists customers in navigating application, eligibility, and compliance processes while maintaining confidentiality and professionalism.
Resolves customer concerns and complaints efficiently, escalating issues when appropriate to ensure satisfactory outcomes.
Maintains a customer‑focused approach while enforcing program guidelines and regulatory requirements.
Demonstrates empathy, patience, and diplomacy when working with individuals in high‑stress or time‑sensitive situations.
Builds positive working relationships with internal staff, external partners, and members of the public.
Administrative
Performs administrative office functions for the department. Collects fees, payments and issues receipts, reception, phones, filing and record keeping as needed. Assists other staff as necessary and as time permits.
City Organizational Values
Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation.
Other duties as assigned.
Core Competencies
Service : Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
Partnership : Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
Stewardship : Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
Innovation : Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities and challenges.
Communication : Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non‑verbal communication. Ability to communicate clearly and professionally with internal and external customers. Ability to communicate concisely and effectively through a variety of methods, such as email, written reports, and verbally. Ability to communicate clearly when in a team setting, as well as actively listening to the ideas of others, to achieve established outcomes.
Interpersonal : Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
Technology : Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation. Ability to communicate concisely and effectively through a variety of methods, such as email, written reports, and verbally.
Administrative & Clerical Expertise : Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures.
Regulatory & Compliance : Knowledge of the Aspen/Pitkin County Housing Guidelines. Ability to exercise good judgment in facilitating highly confidential matters.
Financial Analysis : Knowledge of financial processes and procedures such as city budgeting and accounting.
Professional Stress Management & Conflict Resolution : Ability to handle stressful situations in a professional manner, including angry or difficult individuals. Ability to enforce violations with firmness, tact and equity.
Problem Solving Skills : Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Customer Service Principles : Knowledge of principles and processes for providing satisfactory customer service and taking necessary steps to assist customers with their needs. Possesses interpersonal skills including understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others and relate well to different people from varied backgrounds and different situations.
Organizational Skills : Ability to work independently, establish priorities, and meet deadlines. Maintains a high level of organization and orderliness.
Minimum Requirements Education:
Associate’s degree in public administration, Accounting, Bookkeeping or related field.
Experience:
Two years of progressively responsible professional experience in customer service.
Technical Knowledge:
Must be proficient with Microsoft Word, Excel, and Email.
Licenses & Certifications:
Must possess a valid Colorado Driver’s License or be able to obtain one within 30 days of start date. Real Estate License is preferred or will be required upon completion of the introductory period upon hire.
NOTE:
This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.
NOTE:
Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.
Preferred Candidate
Bachelor’s degree in business administration or related field.
Demonstrated experience with a well‑developed sense of conflict resolution and interpersonal communications.
Knowledge and understanding of APCHA program.
Position Type and Work Hours Regular full time, 40‑hour work week, Monday through Friday, hours may vary with workload.
Evenings/Weekends: May be required in addition to or instead of normal work hours for special training, meetings, attending open houses.
Work Environment
Indoors: Office environment.
Outdoors/Off‑Site: Attendance of Housing Board, City Council or BOCC meetings when requested; attendance at meetings requested by Supervisor.
Physical Demands
Bending: Bending or position oneself to move an object from one level to another.
Carrying: Transporting or moving an object no more than 25 pounds.
Climbing: Ascending or descending stationary objects.
Crouching: Bending body downward and forward by bending leg and spine.
Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.
Gripping/Grasping: Ability to apply pressure with fingers and palm.
Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
Hearing: Perceiving and comprehending the nature and direction of sounds.
Lifting: Moving objects weighing no more than 25 pounds from one level to another.
Reaching: Extending the hands and arms or other device in any direction.
Repetitive motions: Making frequent or continuous movements.
Sitting: Remaining in a stationary position.
Standing: Ability to sustain position for a period of time.
Stooping: Bending body downward and forward by bending spine at the waist.
Talking: Communicating ideas or exchanging information.
Visual Acuity: Ability to bring objects into focus.
Mobility: Ability to move to traverse from one location to another.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is designed to indicate the general nature and level of work. It is not designed to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
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