Customer Service Representative - Banking/Financial
TEKsystems, Spokane, WA, United States
About the Opportunity
Join a well‑established regional financial institution known for its strong community presence, relationship‑focused banking, and commitment to client service. This is a *long‑term, contract‑to‑hire* role with *clear growth potential* for individuals who enjoy helping customers, solving problems, and building lasting relationships in a professional banking environment.
This role is *fully onsite* in Spokane and offers the chance to gain valuable banking experience while working alongside a collaborative, service‑driven team.
What You’ll Do
Provide exceptional customer service by responding to client inquiries and resolving issues accurately and professionally
Support clients and branch staff with online banking, mobile banking, and loan‑related transactions
Research and resolve account discrepancies, errors, or service concerns
Proactively assess customer needs and provide account information and transaction support
Strengthen client relationships by cross‑selling banking products and services or referring clients to appropriate sales team members
Utilize multiple computer systems to gather information, troubleshoot issues, and document interactions
Contribute to departmental service quality and performance goals
Ensure compliance with internal policies, security standards, and all applicable federal and state regulations
What We’re Looking For
Proven ability to deliver professional, accurate, and high‑quality customer service
Strong verbal and written communication skills, including excellent phone and email etiquette
Ability to multitask effectively in a fast‑paced, team‑oriented environment
Comfortable navigating multiple computer applications at once
Working knowledge of deposit accounts, banking operations, and related regulations is strongly preferred
Proficiency with Microsoft Office and general computer systems
Why This Role Stands Out
Contract‑to‑hire with long‑term stability and growth potential
Hands‑on banking experience with a respected regional financial institution
Supportive team environment with structured training
Opportunity to build a long‑term career in financial services
On‑site role for candidates who thrive in a collaborative workplace
Job Type & Location Contract position based out of Spokane, WA.
Pay and Benefits The pay range for this position is $21.00 – $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Apr 14, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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This role is *fully onsite* in Spokane and offers the chance to gain valuable banking experience while working alongside a collaborative, service‑driven team.
What You’ll Do
Provide exceptional customer service by responding to client inquiries and resolving issues accurately and professionally
Support clients and branch staff with online banking, mobile banking, and loan‑related transactions
Research and resolve account discrepancies, errors, or service concerns
Proactively assess customer needs and provide account information and transaction support
Strengthen client relationships by cross‑selling banking products and services or referring clients to appropriate sales team members
Utilize multiple computer systems to gather information, troubleshoot issues, and document interactions
Contribute to departmental service quality and performance goals
Ensure compliance with internal policies, security standards, and all applicable federal and state regulations
What We’re Looking For
Proven ability to deliver professional, accurate, and high‑quality customer service
Strong verbal and written communication skills, including excellent phone and email etiquette
Ability to multitask effectively in a fast‑paced, team‑oriented environment
Comfortable navigating multiple computer applications at once
Working knowledge of deposit accounts, banking operations, and related regulations is strongly preferred
Proficiency with Microsoft Office and general computer systems
Why This Role Stands Out
Contract‑to‑hire with long‑term stability and growth potential
Hands‑on banking experience with a respected regional financial institution
Supportive team environment with structured training
Opportunity to build a long‑term career in financial services
On‑site role for candidates who thrive in a collaborative workplace
Job Type & Location Contract position based out of Spokane, WA.
Pay and Benefits The pay range for this position is $21.00 – $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Apr 14, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr