Resident Service Specialist
Hunt Military Housing Shared Services, LLC, North Chicago, IL, United States
A Brief Overview
The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and providing exceptional customer service to all residents. This includes maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and government compliance requirements.
What you will do
Serves as the primary point of contact for all resident related inquiries.
Coordinates and assists with all requests from residents with the property management team by entering work orders into YARDI.
Answers resident questions and assists with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries, following up on all interactions and ensuring all items have been addressed through to resolution.
Assists in inspecting model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administers move‑in lease documents and home inspection with resident.
Coordinates move‑outs, pre‑inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
Monitors rental account balances where applicable, ensuring all fees and rent charges are correct in YARDI.
Assists with ensuring community curb appeal and maintaining the appearance of the office, amenities, model, homes, and community.
Conducts follow‑up phone calls to residents to ensure that work orders are completed to the resident's satisfaction within an acceptable time frame.
May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Participates in monthly functions held at the site to assist in resident retention.
Requires driving for the Company, using either a Company vehicle or a personal or rental vehicle for more than 50% of the time to perform work duties.
Qualifications
High School Diploma or GED (or equivalent) required.
Bachelor's Degree in Business Administration, Property Management, or other related discipline preferred.
Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers required.
Previous sales experience preferred.
Strong customer service skills.
Ability to show houses, including working in all types of weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills; proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
High degree of professionalism and strong work ethic coupled with a sense of responsibility and integrity.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated, team player who pays close attention to detail, demonstrates strong communication, client management, and business literacy skills.
Discretion and ability to maintain a professional attitude and appearance.
Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
Initiative to identify and anticipate client needs and make recommendations for implementation.
Valid driver's license in the state required.
Compensation We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $26.67 and $29.27 per hour, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. We also offer a generous total compensation and benefits package.
Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more. You must be able to pass a drug test, background screen, physical abilities test, and motor vehicle record check (if required per the position).
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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#ZRHMH
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What you will do
Serves as the primary point of contact for all resident related inquiries.
Coordinates and assists with all requests from residents with the property management team by entering work orders into YARDI.
Answers resident questions and assists with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries, following up on all interactions and ensuring all items have been addressed through to resolution.
Assists in inspecting model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administers move‑in lease documents and home inspection with resident.
Coordinates move‑outs, pre‑inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
Monitors rental account balances where applicable, ensuring all fees and rent charges are correct in YARDI.
Assists with ensuring community curb appeal and maintaining the appearance of the office, amenities, model, homes, and community.
Conducts follow‑up phone calls to residents to ensure that work orders are completed to the resident's satisfaction within an acceptable time frame.
May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Participates in monthly functions held at the site to assist in resident retention.
Requires driving for the Company, using either a Company vehicle or a personal or rental vehicle for more than 50% of the time to perform work duties.
Qualifications
High School Diploma or GED (or equivalent) required.
Bachelor's Degree in Business Administration, Property Management, or other related discipline preferred.
Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers required.
Previous sales experience preferred.
Strong customer service skills.
Ability to show houses, including working in all types of weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills; proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
High degree of professionalism and strong work ethic coupled with a sense of responsibility and integrity.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated, team player who pays close attention to detail, demonstrates strong communication, client management, and business literacy skills.
Discretion and ability to maintain a professional attitude and appearance.
Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
Initiative to identify and anticipate client needs and make recommendations for implementation.
Valid driver's license in the state required.
Compensation We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $26.67 and $29.27 per hour, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. We also offer a generous total compensation and benefits package.
Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more. You must be able to pass a drug test, background screen, physical abilities test, and motor vehicle record check (if required per the position).
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
#INDHUNT
#ZRHMH
#J-18808-Ljbffr