Shop Customer Support Representative
Bosselman Enterprises, Grand Island, NE, United States
Job Overview
The Boss Shop Customer Support Representative is responsible for assisting customers with a high level of friendly customer service that professionally reflects our business. The role supports all efforts of the sales team including data entry, planning and executing process changes, and marketing assistance.
Benefits
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Job Responsibilities
Assists in the development and execution of our customer retention program, including:
Identifying opportunities with customers to increase sales revenue growth.
Assisting with establishing or updating new and existing accounts.
Reviewing and updating customer account profiles and completing necessary documentation.
Performing effective online demos to Corporate Billing customers as needed.
Routes prospective customers to the appropriate territory Regional Sales Manager for further development and closure.
Assists Sales Team with marketing material, customer account information, etc.
Collaborates with Sales and On-Site team with customer interactions, introductions and follow ups.
Reviews status of delinquent customer accounts and notifies the necessary parties.
Works closely with other departments and external customers to resolve billing issues.
Maintains accurate and organized customer files.
Works with sales managers on timely and accurate end of month reporting.
Communicates with co-workers, management, and customers/prospects in a courteous and professional manner.
Attends management and training meetings, as required.
Provides friendly, quick and competent customer service.
Reports for work in a timely manner when scheduled.
Additional Job Requirements/Duties
Assists with other duties, as assigned.
Supervisory Responsibilities This position has no supervisory responsibilities.
Education and/or Experience
Associate’s or higher degree and/or 2–4 years of job experience in the related field.
Transportation industry knowledge a plus.
Minimum Qualifications
Strong verbal and written communication skills.
Must be organized and have excellent problem‑solving skills.
Ability to meet assigned deadlines.
Familiar with Microsoft Office, and CRM software such as Salesforce.com.
Must be able to communicate in English, and Spanish (Optional).
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Must project a positive attitude.
Physical Requirements The employee in this job must occasionally lift and/or move up to 40 lbs. They are required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear in the normal course of performing the duties of this job.
#J-18808-Ljbffr
Benefits
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Job Responsibilities
Assists in the development and execution of our customer retention program, including:
Identifying opportunities with customers to increase sales revenue growth.
Assisting with establishing or updating new and existing accounts.
Reviewing and updating customer account profiles and completing necessary documentation.
Performing effective online demos to Corporate Billing customers as needed.
Routes prospective customers to the appropriate territory Regional Sales Manager for further development and closure.
Assists Sales Team with marketing material, customer account information, etc.
Collaborates with Sales and On-Site team with customer interactions, introductions and follow ups.
Reviews status of delinquent customer accounts and notifies the necessary parties.
Works closely with other departments and external customers to resolve billing issues.
Maintains accurate and organized customer files.
Works with sales managers on timely and accurate end of month reporting.
Communicates with co-workers, management, and customers/prospects in a courteous and professional manner.
Attends management and training meetings, as required.
Provides friendly, quick and competent customer service.
Reports for work in a timely manner when scheduled.
Additional Job Requirements/Duties
Assists with other duties, as assigned.
Supervisory Responsibilities This position has no supervisory responsibilities.
Education and/or Experience
Associate’s or higher degree and/or 2–4 years of job experience in the related field.
Transportation industry knowledge a plus.
Minimum Qualifications
Strong verbal and written communication skills.
Must be organized and have excellent problem‑solving skills.
Ability to meet assigned deadlines.
Familiar with Microsoft Office, and CRM software such as Salesforce.com.
Must be able to communicate in English, and Spanish (Optional).
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Must project a positive attitude.
Physical Requirements The employee in this job must occasionally lift and/or move up to 40 lbs. They are required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear in the normal course of performing the duties of this job.
#J-18808-Ljbffr