Business Development Center Representative
Serra Auto Campus, Okemos, MI, United States
Serra Auto Campus is seeking a full-time Business Development Center (BDC) Representative to join our team. This role is responsible for engaging with guests to schedule vehicle maintenance and repair appointments while delivering a high level of customer service.
Key Responsibilities
Schedule service appointments for maintenance and repair needs
Communicate with guests via phone, email, and text
Follow up on inbound and outbound leads to ensure timely booking
Maintain accurate records of customer interactions and appointments
Collaborate with service advisors and management to optimize scheduling efficiency
Route sales inquiry calls to the appropriate department
Schedule
Monday through Friday
Rotating Saturday shifts shared among the team
Qualifications
Strong communication and customer service skills
Ability to multitask in a fast‑paced environment
Organized with attention to detail
Dealership experience highly preferred, but not required
Willingness to learn and be trained
What We Offer
Competitive compensation
Training and development opportunities
Team‑oriented work environment
Career growth potential within Serra Auto Campus
Serra Auto Campus is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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Key Responsibilities
Schedule service appointments for maintenance and repair needs
Communicate with guests via phone, email, and text
Follow up on inbound and outbound leads to ensure timely booking
Maintain accurate records of customer interactions and appointments
Collaborate with service advisors and management to optimize scheduling efficiency
Route sales inquiry calls to the appropriate department
Schedule
Monday through Friday
Rotating Saturday shifts shared among the team
Qualifications
Strong communication and customer service skills
Ability to multitask in a fast‑paced environment
Organized with attention to detail
Dealership experience highly preferred, but not required
Willingness to learn and be trained
What We Offer
Competitive compensation
Training and development opportunities
Team‑oriented work environment
Career growth potential within Serra Auto Campus
Serra Auto Campus is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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