Customer Service & Marketing Specialist
Palm Springs Animal Shelter, Palm Springs, CA, United States
Position Overview
The Customer Service & Marketing Specialist plays a dual role supporting both front‑of‑house operations and the Shelter’s marketing and communications efforts. This position ensures an exceptional guest experience while also helping amplify the Shelter’s mission through engaging content, storytelling, and digital outreach.
This role is ideal for someone who is both people‑oriented and creatively driven—comfortable assisting adopters one moment and helping produce social media content the next.
Essential Duties and Responsibilities Customer Service
Greeting visitors, answering phones and emails
Assisting with adoptions, intake, and public inquiries
Maintain a welcoming, organized, and professional lobby environment
Process transactions including adoptions, donations, and retail sales
Ensure accurate and timely data entry in ShelterLuv
Support intake processes including documentation and photo uploads
Collaborate with animal care and behavior teams to ensure animals are properly represented and adoption‑ready
Resolve customer concerns with professionalism and elevate when needed
Assist with opening/closing procedures and daily operational checklists
Support clinics, outreach events, and volunteer coordination as needed
Marketing & Communications Support
Assist Marketing Manager with content creation and execution, including assembling and preparing newsletters
Creating and scheduling social media content
Supporting general marketing and promotional efforts
Help manage and grow digital presence for key programs, including the Desert Wildlife Center and Desert Community Animal Center
Photography & Content Coordination
Maintain and organize photo/video library
Assist with scheduling and executing photoshoots
Media & Outreach Support
Assist with preparation for “Pet of the Week” segments
Coordinate logistics and prep materials for media appearances
Additional Skills
Assist with basic video editing for social media content
Support graphic design needs (flyers, social posts, event materials)
Standards of Conduct
Leadership – Consistently maintain a professional and positive outlook, promote and exemplify GPSAA values, and represent the organization and department objectives and interests to internal and external customers.
Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely, and efficient manner.
Teamwork – Develop and promote teamwork and cooperation among co‑workers.
Safety – Comply with established safe work practices and attend to all safety‑related training provided or made available by the Organization.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or equivalent required
Minimum 1 year customer service experience required
Experience in marketing, communications, or social media necessary
Animal welfare experience a plus
Required Technical / Other Skills and Abilities
Strong interpersonal and communication skills (written + verbal)
Organized and detail‑oriented with ability to multitask
Comfortable working in a fast‑paced, dynamic environment
Ability to maintain confidentiality
Social Media platform proficiency – Instagram, Facebook, etc.
Google Workplace / Microsoft Office proficient
Video editing tools experience (CapCut, iMovie, Adobe Premiere)
Graphic design tool experience (Canva, Adobe Creative Suite)
Ability to learn ShelterLuv or similar database systems
Required Licenses / Certifications
None
Physical Demands See attached “Physical Demands of the Position” for complete list.
This job requires you to be able to sit for long periods of time, use a computer and phones, and be exposed to both people and animals – and their related noise – constantly.
#J-18808-Ljbffr
This role is ideal for someone who is both people‑oriented and creatively driven—comfortable assisting adopters one moment and helping produce social media content the next.
Essential Duties and Responsibilities Customer Service
Greeting visitors, answering phones and emails
Assisting with adoptions, intake, and public inquiries
Maintain a welcoming, organized, and professional lobby environment
Process transactions including adoptions, donations, and retail sales
Ensure accurate and timely data entry in ShelterLuv
Support intake processes including documentation and photo uploads
Collaborate with animal care and behavior teams to ensure animals are properly represented and adoption‑ready
Resolve customer concerns with professionalism and elevate when needed
Assist with opening/closing procedures and daily operational checklists
Support clinics, outreach events, and volunteer coordination as needed
Marketing & Communications Support
Assist Marketing Manager with content creation and execution, including assembling and preparing newsletters
Creating and scheduling social media content
Supporting general marketing and promotional efforts
Help manage and grow digital presence for key programs, including the Desert Wildlife Center and Desert Community Animal Center
Photography & Content Coordination
Maintain and organize photo/video library
Assist with scheduling and executing photoshoots
Media & Outreach Support
Assist with preparation for “Pet of the Week” segments
Coordinate logistics and prep materials for media appearances
Additional Skills
Assist with basic video editing for social media content
Support graphic design needs (flyers, social posts, event materials)
Standards of Conduct
Leadership – Consistently maintain a professional and positive outlook, promote and exemplify GPSAA values, and represent the organization and department objectives and interests to internal and external customers.
Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely, and efficient manner.
Teamwork – Develop and promote teamwork and cooperation among co‑workers.
Safety – Comply with established safe work practices and attend to all safety‑related training provided or made available by the Organization.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or equivalent required
Minimum 1 year customer service experience required
Experience in marketing, communications, or social media necessary
Animal welfare experience a plus
Required Technical / Other Skills and Abilities
Strong interpersonal and communication skills (written + verbal)
Organized and detail‑oriented with ability to multitask
Comfortable working in a fast‑paced, dynamic environment
Ability to maintain confidentiality
Social Media platform proficiency – Instagram, Facebook, etc.
Google Workplace / Microsoft Office proficient
Video editing tools experience (CapCut, iMovie, Adobe Premiere)
Graphic design tool experience (Canva, Adobe Creative Suite)
Ability to learn ShelterLuv or similar database systems
Required Licenses / Certifications
None
Physical Demands See attached “Physical Demands of the Position” for complete list.
This job requires you to be able to sit for long periods of time, use a computer and phones, and be exposed to both people and animals – and their related noise – constantly.
#J-18808-Ljbffr