Customer Service & Marketing Specialist

Position Overview The Customer Service & Marketing Specialist plays a dual role supporting both front‑of‑house operations and the Shelter’s marketing and communications efforts. This position ensures an exceptional guest experience while also helping amplify the Shelter’s mission through engaging content, storytelling, and digital outreach. This role is ideal for someone who is both people‑oriented and creatively driven—comfortable assisting adopters one moment and helping produce social media content the next. Essential Duties and Responsibilities Customer Service Greeting visitors, answering phones and emails Assisting with adoptions, intake, and public inquiries Maintain a welcoming, organized, and professional lobby environment Process transactions including adoptions, donations, and retail sales Ensure accurate and timely data entry in ShelterLuv Support intake processes including documentation and photo uploads Collaborate with animal care and behavior teams to ensure animals are properly represented and adoption‑ready Resolve customer concerns with professionalism and elevate when needed Assist with opening/closing procedures and daily operational checklists Support clinics, outreach events, and volunteer coordination as needed Marketing & Communications Support Assist Marketing Manager with content creation and execution, including assembling and preparing newsletters Creating and scheduling social media content Supporting general marketing and promotional efforts Help manage and grow digital presence for key programs, including the Desert Wildlife Center and Desert Community Animal Center Photography & Content Coordination Maintain and organize photo/video library Assist with scheduling and executing photoshoots Media & Outreach Support Assist with preparation for “Pet of the Week” segments Coordinate logistics and prep materials for media appearances Additional Skills Assist with basic video editing for social media content Support graphic design needs (flyers, social posts, event materials) Standards of Conduct Leadership – Consistently maintain a professional and positive outlook, promote and exemplify GPSAA values, and represent the organization and department objectives and interests to internal and external customers. Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely, and efficient manner. Teamwork – Develop and promote teamwork and cooperation among co‑workers. Safety – Comply with established safe work practices and attend to all safety‑related training provided or made available by the Organization. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High School Diploma or equivalent required Minimum 1 year customer service experience required Experience in marketing, communications, or social media necessary Animal welfare experience a plus Required Technical / Other Skills and Abilities Strong interpersonal and communication skills (written + verbal) Organized and detail‑oriented with ability to multitask Comfortable working in a fast‑paced, dynamic environment Ability to maintain confidentiality Social Media platform proficiency – Instagram, Facebook, etc. Google Workplace / Microsoft Office proficient Video editing tools experience (CapCut, iMovie, Adobe Premiere) Graphic design tool experience (Canva, Adobe Creative Suite) Ability to learn ShelterLuv or similar database systems Required Licenses / Certifications None Physical Demands See attached “Physical Demands of the Position” for complete list. This job requires you to be able to sit for long periods of time, use a computer and phones, and be exposed to both people and animals – and their related noise – constantly. #J-18808-Ljbffr