Customer Service Representative
Anderson Biro Staffing, Akron, OH, United States
Growing logistic company is hiring
Customer Service Representatives
with warehouse/shipping experience.
Daily Duties
Interacts with customers by phone, email, or in person and receives orders or changes in service
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Processes and inputs all customer orders and receipts.
Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
Coordinates special, last minute shipping requests with the freight companies, expediting orders as necessary
Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information
Assures proper invoicing of accounts by verifying invoices
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
Reports customer feedback to management, including any signs of customer dissatisfaction
Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
Performs paperwork associated with orders including the maintenance of customer files
Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers
Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
Position Requirements
High School Diploma or GED
Minimum one year of related experience
Able to solve problems
Must be able to effectively present information and respond to questions from managers, customers, and co-workers
Company culture & Perks AndersonBiro promotes a positive and encouraging work environment that is focused on the development and career advancement of our team.
#J-18808-Ljbffr
Customer Service Representatives
with warehouse/shipping experience.
Daily Duties
Interacts with customers by phone, email, or in person and receives orders or changes in service
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Processes and inputs all customer orders and receipts.
Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
Coordinates special, last minute shipping requests with the freight companies, expediting orders as necessary
Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information
Assures proper invoicing of accounts by verifying invoices
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
Reports customer feedback to management, including any signs of customer dissatisfaction
Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
Performs paperwork associated with orders including the maintenance of customer files
Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers
Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
Position Requirements
High School Diploma or GED
Minimum one year of related experience
Able to solve problems
Must be able to effectively present information and respond to questions from managers, customers, and co-workers
Company culture & Perks AndersonBiro promotes a positive and encouraging work environment that is focused on the development and career advancement of our team.
#J-18808-Ljbffr