Guest Services Director
Genesis Administrative Services LLC, South Charleston, WV, United States
Overview
At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.
Responsibilities The Guest Services Director ensures that our patients/residents have a positive experience, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights.
Responsible for the patient/resident satisfaction scores and response rates that result from the customer satisfaction survey within the nursing center
Collect data and report it to the Quality Improvement Committee on patient/resident satisfaction and customer service activity within the nursing center.
Resolve patient/residents' concerns working with nursing center staff.
Train all new and existing staff in the Genesis approach to customer service and the benefits and value of involvement in Guest Services.
Manage the patient/customer discharge follow-up process.
Ensure successful transition of new patients/residents into nursing center within 48 hours of admission.
Confirm that all required patient/customer recreation documentation (Assessments, MDS, Care Plan, Progress Notes, etc.) is completed and up to date.
Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.
Qualifications Bachelor's degree or higher is preferred. Two (2) years full-time experience in customer service/hospitality is preferred.
Benefits
Variable compensation plans
Tuition, Travel, and Wireless Service Discounts
Employee Assistance Program to support mental health
Employee Foundation to financially assist through unforeseen hardships
Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned
Pet Insurance
Term and Whole Life Insurance
Short-term Disability
Hospital Indemnity
Personal Accident
Critical Illness
Cancer Coverage
Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.
Posted Salary Range USD $25.00 - USD $25.00 /Hr.
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Responsibilities The Guest Services Director ensures that our patients/residents have a positive experience, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights.
Responsible for the patient/resident satisfaction scores and response rates that result from the customer satisfaction survey within the nursing center
Collect data and report it to the Quality Improvement Committee on patient/resident satisfaction and customer service activity within the nursing center.
Resolve patient/residents' concerns working with nursing center staff.
Train all new and existing staff in the Genesis approach to customer service and the benefits and value of involvement in Guest Services.
Manage the patient/customer discharge follow-up process.
Ensure successful transition of new patients/residents into nursing center within 48 hours of admission.
Confirm that all required patient/customer recreation documentation (Assessments, MDS, Care Plan, Progress Notes, etc.) is completed and up to date.
Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.
Qualifications Bachelor's degree or higher is preferred. Two (2) years full-time experience in customer service/hospitality is preferred.
Benefits
Variable compensation plans
Tuition, Travel, and Wireless Service Discounts
Employee Assistance Program to support mental health
Employee Foundation to financially assist through unforeseen hardships
Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned
Pet Insurance
Term and Whole Life Insurance
Short-term Disability
Hospital Indemnity
Personal Accident
Critical Illness
Cancer Coverage
Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.
Posted Salary Range USD $25.00 - USD $25.00 /Hr.
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