Customer Service Representative
Safe Site LLC, Glendale, AZ, United States
Description
We are seeking a reliable and customer-focused Customer Service Representative to join our team. This role is ideal for someone who thrives in a fast-paced, phone-driven environment and can effectively manage multiple tasks while delivering excellent service. The ideal candidate is adaptable, organized, and comfortable handling a high volume of customer interactions.
Responsibilities
Handle a high volume of inbound and outbound customer calls in a professional and timely manner
Monitor email
Provide accurate information, resolve customer inquiries, and elevate issues as needed
Maintain detailed and accurate records of customer interactions in Salesforce or other systems
Coordinate with internal teams to ensure timely resolution of customer requests
Prioritize and manage multiple tasks while maintaining attention to detail
Adapt quickly to changing processes, systems, and customer needs
Deliver a positive customer experience aligned with company standards
Requirements
Previous experience in a phone-centric customer service role required
Strong organizational skills with the ability to multitask effectively
Comfortable working in a fast-paced, dynamic environment
Ability to adapt to change and shifting priorities
Experience with Salesforce or similar CRM systems preferred
Construction, utility locating, or related industry knowledge is a strong plus
Compensation
Pay Range: $24.00 – $26.00/hour DOE
Benefits
Medical, Vision and Dental Insurance
Health Reimbursement Arrangement (HRA)
401(k) matching
PTO
Paid Holidays
Life and AD&D Insurance and Voluntary Life & AD&D Insurance
Employee Assistance Program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. In compliance with federal and state equal opportunity employment laws, Safe Site Utility Services is an affirmative action/equal opportunity employer and does not discriminate regarding race, color, national origin, religion, disability, age, or gender.
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We are seeking a reliable and customer-focused Customer Service Representative to join our team. This role is ideal for someone who thrives in a fast-paced, phone-driven environment and can effectively manage multiple tasks while delivering excellent service. The ideal candidate is adaptable, organized, and comfortable handling a high volume of customer interactions.
Responsibilities
Handle a high volume of inbound and outbound customer calls in a professional and timely manner
Monitor email
Provide accurate information, resolve customer inquiries, and elevate issues as needed
Maintain detailed and accurate records of customer interactions in Salesforce or other systems
Coordinate with internal teams to ensure timely resolution of customer requests
Prioritize and manage multiple tasks while maintaining attention to detail
Adapt quickly to changing processes, systems, and customer needs
Deliver a positive customer experience aligned with company standards
Requirements
Previous experience in a phone-centric customer service role required
Strong organizational skills with the ability to multitask effectively
Comfortable working in a fast-paced, dynamic environment
Ability to adapt to change and shifting priorities
Experience with Salesforce or similar CRM systems preferred
Construction, utility locating, or related industry knowledge is a strong plus
Compensation
Pay Range: $24.00 – $26.00/hour DOE
Benefits
Medical, Vision and Dental Insurance
Health Reimbursement Arrangement (HRA)
401(k) matching
PTO
Paid Holidays
Life and AD&D Insurance and Voluntary Life & AD&D Insurance
Employee Assistance Program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. In compliance with federal and state equal opportunity employment laws, Safe Site Utility Services is an affirmative action/equal opportunity employer and does not discriminate regarding race, color, national origin, religion, disability, age, or gender.
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