Customer Service Representative
AIRGAS INC AND SUBSIDIARIES, Largo, FL, United States
Overview
R10087062 Customer Service Representative (Open) | Largo, FL (Retail Solutions) - Management
Airgas is Hiring for a Customer Service Representative in Largo, FL. We are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers and communities.
We are looking for you!
Recruiter: Matt McCain / matt.mccain@airgas.com / 470-234-2065
The Account Manager sells products to business and industrial establishments at the customer's place of business by performing the following duties. The Customer Service Representative will be the liaison between our company and its current and potential customers, delivering outstanding customer service through fast and accurate order processing, communication, and coordination with other departments. The candidate will take ownership of effectively solving customer inquiries, keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Transfer calls to appropriate staff/departments
Data entry of customers' orders
Retrieve data from customers portals and enter orders in our system
Ensure mandatory queue coverage
Provide customers with product and service information
Provide product troubleshooting over the phone
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Provide accurate, valid and complete information by using the right methods/tools
Frequently attend product/material training to improve knowledge and performance level
Assist in training and developing new employees
Assist with other projects outside of customer service
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Review and resolve assigned inquiries/issues
Resolve incorrect locations issues / resolve defective cylinder issues / rush delivery requests
Qualifications
High School Diploma or equivalent
Mandatory drug screen and background check
Previous experience in a customer service role
Strong phone and verbal communication skills along with active listening
Experience in SAP and Salesforce
Benefits We care about and support our Airgas families. This includes a comprehensive benefits package with medical, dental and vision plans, short-term and long-term disability, life and AD&D insurance, Employee Assistance Program (EAP), pre-tax commuter benefits, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for eligible full-time employees. We offer a 401(k) plan with company matching, tuition reimbursement, discounted college tuition for eligible dependents, and an Airgas Scholarship Program for dependent children.
Associates who are members of collective bargaining units should review their bargaining agreement to determine eligibility for those benefits and any terms and conditions.
About Airgas / Equal Employment Opportunity Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases and related products. Airgas is an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Airgas, an Air Liquide Company, is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. We provide reasonable accommodations to applicants with disabilities upon request.
California Privacy Notice
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Airgas is Hiring for a Customer Service Representative in Largo, FL. We are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers and communities.
We are looking for you!
Recruiter: Matt McCain / matt.mccain@airgas.com / 470-234-2065
The Account Manager sells products to business and industrial establishments at the customer's place of business by performing the following duties. The Customer Service Representative will be the liaison between our company and its current and potential customers, delivering outstanding customer service through fast and accurate order processing, communication, and coordination with other departments. The candidate will take ownership of effectively solving customer inquiries, keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Transfer calls to appropriate staff/departments
Data entry of customers' orders
Retrieve data from customers portals and enter orders in our system
Ensure mandatory queue coverage
Provide customers with product and service information
Provide product troubleshooting over the phone
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Provide accurate, valid and complete information by using the right methods/tools
Frequently attend product/material training to improve knowledge and performance level
Assist in training and developing new employees
Assist with other projects outside of customer service
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Review and resolve assigned inquiries/issues
Resolve incorrect locations issues / resolve defective cylinder issues / rush delivery requests
Qualifications
High School Diploma or equivalent
Mandatory drug screen and background check
Previous experience in a customer service role
Strong phone and verbal communication skills along with active listening
Experience in SAP and Salesforce
Benefits We care about and support our Airgas families. This includes a comprehensive benefits package with medical, dental and vision plans, short-term and long-term disability, life and AD&D insurance, Employee Assistance Program (EAP), pre-tax commuter benefits, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for eligible full-time employees. We offer a 401(k) plan with company matching, tuition reimbursement, discounted college tuition for eligible dependents, and an Airgas Scholarship Program for dependent children.
Associates who are members of collective bargaining units should review their bargaining agreement to determine eligibility for those benefits and any terms and conditions.
About Airgas / Equal Employment Opportunity Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases and related products. Airgas is an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Airgas, an Air Liquide Company, is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. We provide reasonable accommodations to applicants with disabilities upon request.
California Privacy Notice
#J-18808-Ljbffr