BMW Customer Experience/Upgrade Specialist
Chapmanautomall, Chandler, AZ, United States
Chapman BMW is hiring a Customer Experience & Upgrade Specialist to join our Upgrade Center team!
We’re looking for a customer-focused, sales-driven professional who is passionate about cars and committed to delivering an exceptional client experience.
Full-time position | Competitive hourly pay + commission (DOE)
What You’ll Do
Engage with BMW owners to present vehicle upgrade options
Deliver a personalized, world-class customer experience
Educate customers on BMW technology, features, and current incentives
Coordinate test drives and assist with trade-in evaluations
Build strong relationships with clients to support long-term loyalty
Help achieve sales targets and upgrade goals
Maintain accurate records of customer interactions and opportunities
Collaborate with internal teams to ensure a seamless customer journey
Stay up to date on new models, features, and promotions
What We Offer
Competitive pay plus commission opportunities
Ongoing training and professional development
Supportive, team-oriented environment
Employee discounts on vehicles and services
Career growth and advancement opportunities
Benefits
Medical, dental, and vision coverage
Flexible Spending Accounts (FSA)
Life and disability insurance
Employee Assistance Program (EAP)
401(k) with company match
Generous Paid Time Off (PTO)
What We’re Looking For
High school diploma or equivalent required
Previous automotive sales experience required
Passion for automotive industry and BMW brand knowledge preferred
Strong communication and interpersonal skills
Goal-oriented with a results-driven mindset
Professional, reliable, and organized
Ability to work both independently and in a team environment
Comfortable in a fast-paced, high-energy setting
Schedule & Work Environment
Shifts vary between 7am-4pm or 8am-5pm Monday-Saturday, closed on Sundays
Onsite role at Chapman BMW in Scottsdale, Arizona
Fast-paced dealership environment with direct customer interaction
How to Apply Submit your application for consideration. All qualified candidates will be contacted for next steps.
#J-18808-Ljbffr
We’re looking for a customer-focused, sales-driven professional who is passionate about cars and committed to delivering an exceptional client experience.
Full-time position | Competitive hourly pay + commission (DOE)
What You’ll Do
Engage with BMW owners to present vehicle upgrade options
Deliver a personalized, world-class customer experience
Educate customers on BMW technology, features, and current incentives
Coordinate test drives and assist with trade-in evaluations
Build strong relationships with clients to support long-term loyalty
Help achieve sales targets and upgrade goals
Maintain accurate records of customer interactions and opportunities
Collaborate with internal teams to ensure a seamless customer journey
Stay up to date on new models, features, and promotions
What We Offer
Competitive pay plus commission opportunities
Ongoing training and professional development
Supportive, team-oriented environment
Employee discounts on vehicles and services
Career growth and advancement opportunities
Benefits
Medical, dental, and vision coverage
Flexible Spending Accounts (FSA)
Life and disability insurance
Employee Assistance Program (EAP)
401(k) with company match
Generous Paid Time Off (PTO)
What We’re Looking For
High school diploma or equivalent required
Previous automotive sales experience required
Passion for automotive industry and BMW brand knowledge preferred
Strong communication and interpersonal skills
Goal-oriented with a results-driven mindset
Professional, reliable, and organized
Ability to work both independently and in a team environment
Comfortable in a fast-paced, high-energy setting
Schedule & Work Environment
Shifts vary between 7am-4pm or 8am-5pm Monday-Saturday, closed on Sundays
Onsite role at Chapman BMW in Scottsdale, Arizona
Fast-paced dealership environment with direct customer interaction
How to Apply Submit your application for consideration. All qualified candidates will be contacted for next steps.
#J-18808-Ljbffr