Human Resources Specialist
Actalent, Boston, MA, United States
Human Resources Specialist (Tier 2)
Supports employees, managers, and HR partners by handling escalated HR inquiries and resolving complex issues related to HR systems, policies, and processes. This role requires strong analytical skills, deep knowledge of HR systems, and a commitment to delivering accurate, timely, and high-quality service across the employee lifecycle.
Responsibilities
Respond to escalated HR inquiries from employees, managers, and HR partners in a timely and professional manner.
Provide accurate guidance on HR policies, procedures, and self‑service tools to support informed decision-making.
Process and manage HR transactions across the employee lifecycle, including data changes, policy clarifications, and other HR operations activities.
Maintain accurate and up‑to‑date employee records and documentation in HR systems.
Analyze and resolve complex HR issues by applying HR policy, regulatory requirements, and systems knowledge.
Escalate issues to senior leadership when appropriate and provide clear, value‑added insights and recommendations.
Ensure data integrity across key HR areas such as position management, performance, compensation, and benefits.
Participate in process improvement initiatives to enhance efficiency, accuracy, and the overall HR customer experience.
Support HR Operations projects and cross‑functional initiatives as needed to advance HR goals and service delivery.
Essential Skills
Minimum of 2 years of experience in Human Resources systems or HR Operations.
Bachelor’s degree.
Experience in human resources, including HR administration and human resource management.
Hands‑on experience with HR systems and HR data entry.
Strong employee relations and administrative support experience.
Strong written and verbal communication skills.
High attention to detail with strong follow‑through.
Ability to analyze and resolve complex HR issues using HR policies, data, and system tools.
Additional Skills & Qualifications
Experience supporting escalated HR inquiries from multiple stakeholder groups.
Familiarity with position management, performance, compensation, and benefits processes.
Experience contributing to process improvement and HR operations projects.
Ability to work effectively in a fast‑paced, service‑oriented HR environment.
Work Environment This role operates in a professional, service‑focused HR environment that supports a large, complex organization recognized for excellence. Work is primarily office‑based, using HR information systems and related tools to manage data, transactions, and inquiries. The position involves frequent collaboration with employees, managers, HR partners, and leadership, with an emphasis on accuracy, confidentiality, and high‑quality customer service. Hybrid work schedule first shift.
Job Type & Location This is a Contract position based out of Boston, MA.
Pay and Benefits The pay range for this position is $35.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Boston, MA.
Actalent is an equal opportunity employer.
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Responsibilities
Respond to escalated HR inquiries from employees, managers, and HR partners in a timely and professional manner.
Provide accurate guidance on HR policies, procedures, and self‑service tools to support informed decision-making.
Process and manage HR transactions across the employee lifecycle, including data changes, policy clarifications, and other HR operations activities.
Maintain accurate and up‑to‑date employee records and documentation in HR systems.
Analyze and resolve complex HR issues by applying HR policy, regulatory requirements, and systems knowledge.
Escalate issues to senior leadership when appropriate and provide clear, value‑added insights and recommendations.
Ensure data integrity across key HR areas such as position management, performance, compensation, and benefits.
Participate in process improvement initiatives to enhance efficiency, accuracy, and the overall HR customer experience.
Support HR Operations projects and cross‑functional initiatives as needed to advance HR goals and service delivery.
Essential Skills
Minimum of 2 years of experience in Human Resources systems or HR Operations.
Bachelor’s degree.
Experience in human resources, including HR administration and human resource management.
Hands‑on experience with HR systems and HR data entry.
Strong employee relations and administrative support experience.
Strong written and verbal communication skills.
High attention to detail with strong follow‑through.
Ability to analyze and resolve complex HR issues using HR policies, data, and system tools.
Additional Skills & Qualifications
Experience supporting escalated HR inquiries from multiple stakeholder groups.
Familiarity with position management, performance, compensation, and benefits processes.
Experience contributing to process improvement and HR operations projects.
Ability to work effectively in a fast‑paced, service‑oriented HR environment.
Work Environment This role operates in a professional, service‑focused HR environment that supports a large, complex organization recognized for excellence. Work is primarily office‑based, using HR information systems and related tools to manage data, transactions, and inquiries. The position involves frequent collaboration with employees, managers, HR partners, and leadership, with an emphasis on accuracy, confidentiality, and high‑quality customer service. Hybrid work schedule first shift.
Job Type & Location This is a Contract position based out of Boston, MA.
Pay and Benefits The pay range for this position is $35.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Boston, MA.
Actalent is an equal opportunity employer.
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