Member Engagement & Retention Volunteer
Nonprofits First, West Palm Beach, FL, United States
Nonprofits First is a 501(c)(3) organization established by a coalition of public and private funders to strengthen the administrative and operational capacity of nonprofit organizations in Palm‑Beach County. It is a community where nonprofits achieve their highest level of success.
Help strengthen the nonprofit community—one meaningful conversation at a time. Nonprofits First is seeking a relationship‑focused volunteer to support our
Membership Department
through thoughtful, service‑oriented outreach. The role is ideal for someone who enjoys making calls, building rapport, and helping organizations feel supported and valued.
Your conversations help nonprofit leaders stay connected to resources that strengthen board governance, excellence in nonprofit management, and increase their mission's impact across our community.
Location: in person / hybrid
Time commitment: 4+ hours per week (flexible)
What You’ll Do
Make member anniversary and renewal calls
Conduct at‑risk and win‑back outreach
Assist with high‑level IRS Form 990 reviews (training provided)
Capture notes and insights to support member success
(This is not a sales role—these are relationship‑based, mission‑driven conversations.)
Who We’re Looking For
Experience in customer service, member or donor relations, sales, or business development
Background in a service environment (banking, finance, professional services, nonprofit)
Comfortable and confident on the phone
Reliable, thoughtful, and people‑oriented
Well‑suited for retired or semi‑retired professionals
What You’ll Gain
Access to nonprofit and business leaders across Palm‑Beach County
Option to attend Nonprofits First educational programs and events
Remote access to our phone system, email, and platforms
Meaningful work that strengthens nonprofit effectiveness and accountability
If you enjoy connecting with people and want your experience to make a real impact, we’d love to hear from you.
#J-18808-Ljbffr
Help strengthen the nonprofit community—one meaningful conversation at a time. Nonprofits First is seeking a relationship‑focused volunteer to support our
Membership Department
through thoughtful, service‑oriented outreach. The role is ideal for someone who enjoys making calls, building rapport, and helping organizations feel supported and valued.
Your conversations help nonprofit leaders stay connected to resources that strengthen board governance, excellence in nonprofit management, and increase their mission's impact across our community.
Location: in person / hybrid
Time commitment: 4+ hours per week (flexible)
What You’ll Do
Make member anniversary and renewal calls
Conduct at‑risk and win‑back outreach
Assist with high‑level IRS Form 990 reviews (training provided)
Capture notes and insights to support member success
(This is not a sales role—these are relationship‑based, mission‑driven conversations.)
Who We’re Looking For
Experience in customer service, member or donor relations, sales, or business development
Background in a service environment (banking, finance, professional services, nonprofit)
Comfortable and confident on the phone
Reliable, thoughtful, and people‑oriented
Well‑suited for retired or semi‑retired professionals
What You’ll Gain
Access to nonprofit and business leaders across Palm‑Beach County
Option to attend Nonprofits First educational programs and events
Remote access to our phone system, email, and platforms
Meaningful work that strengthens nonprofit effectiveness and accountability
If you enjoy connecting with people and want your experience to make a real impact, we’d love to hear from you.
#J-18808-Ljbffr