Account Coordinator
ICON Consultants, LP, Dallas, TX, United States
Overview
Employment Type:
Contract (Potential Extension) Work Arrangement:
Remote / Hybrid (as applicable) Schedule:
Full-time, 40 hours/week Duration:
Minimum 6-month commitment required Role Summary We are seeking an Account Coordinator to support restaurant partners on the **** Eats platform. This role is responsible for managing day-to-day communication, resolving support inquiries, and ensuring restaurant partners have the tools and resources needed to succeed. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced, high-volume environment. Key Responsibilities
Manage day-to-day communication with a portfolio of **** Eats restaurant partners Respond to inbound support inquiries with professionalism and urgency Assist with account setup, updates, and technical support requests Provide education on platform features, tools, and best practices Execute scaled and personalized communications to restaurant partners Analyze restaurant feedback and report trends to support process improvements Monitor shared inboxes and triage incoming requests from franchisees, store managers, and corporate contacts Escalate issues to internal support teams (e.g., FastTrack) as needed Track and follow up on open cases to ensure timely resolution Support onboarding communications and coordinate with internal teams for completion Manage invoice request workflows, validate submissions, and coordinate reimbursements Maintain accurate records of escalations, onboarding updates, and operational activities Partner cross-functionally with Account Managers (AMs) and Customer Success Managers (CSMs) Assist with ad-hoc operational support and process improvement initiatives Core Qualifications
1+ year of experience in customer support, account management, sales, or operations (internships accepted) Strong written and verbal communication skills Customer service mindset with ability to handle high-volume inquiries Highly organized with strong attention to detail Ability to manage multiple priorities in a fast-paced environment Strong problem-solving and critical thinking skills Self-motivated with a proactive approach to work Technical Skills
Experience with Google Workspace (Docs, Sheets, Forms) Proficiency in Excel or Google Sheets Comfortable learning new tools and systems Experience with ticketing or CRM systems is a plus Inbox and escalation management Operational support and coordination Data tracking and reporting Cross-functional collaboration Customer communication and relationship management Additional Notes
Contract role with potential for extension Must be able to commit to full-time hours for at least 6 months High attention to detail required for invoice coordination and case tracking
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Employment Type:
Contract (Potential Extension) Work Arrangement:
Remote / Hybrid (as applicable) Schedule:
Full-time, 40 hours/week Duration:
Minimum 6-month commitment required Role Summary We are seeking an Account Coordinator to support restaurant partners on the **** Eats platform. This role is responsible for managing day-to-day communication, resolving support inquiries, and ensuring restaurant partners have the tools and resources needed to succeed. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced, high-volume environment. Key Responsibilities
Manage day-to-day communication with a portfolio of **** Eats restaurant partners Respond to inbound support inquiries with professionalism and urgency Assist with account setup, updates, and technical support requests Provide education on platform features, tools, and best practices Execute scaled and personalized communications to restaurant partners Analyze restaurant feedback and report trends to support process improvements Monitor shared inboxes and triage incoming requests from franchisees, store managers, and corporate contacts Escalate issues to internal support teams (e.g., FastTrack) as needed Track and follow up on open cases to ensure timely resolution Support onboarding communications and coordinate with internal teams for completion Manage invoice request workflows, validate submissions, and coordinate reimbursements Maintain accurate records of escalations, onboarding updates, and operational activities Partner cross-functionally with Account Managers (AMs) and Customer Success Managers (CSMs) Assist with ad-hoc operational support and process improvement initiatives Core Qualifications
1+ year of experience in customer support, account management, sales, or operations (internships accepted) Strong written and verbal communication skills Customer service mindset with ability to handle high-volume inquiries Highly organized with strong attention to detail Ability to manage multiple priorities in a fast-paced environment Strong problem-solving and critical thinking skills Self-motivated with a proactive approach to work Technical Skills
Experience with Google Workspace (Docs, Sheets, Forms) Proficiency in Excel or Google Sheets Comfortable learning new tools and systems Experience with ticketing or CRM systems is a plus Inbox and escalation management Operational support and coordination Data tracking and reporting Cross-functional collaboration Customer communication and relationship management Additional Notes
Contract role with potential for extension Must be able to commit to full-time hours for at least 6 months High attention to detail required for invoice coordination and case tracking
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