International Banking Ops Associate - Global Trade Operations
U.S. Bank, Charlotte, NC, United States
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description Inspire, excel and grow with us
The International Banking Operations Associate is responsible for supporting the processing of
Global Trade & Standby Services (GTSS)
and
Foreign Exchange (FX)
banking products across multiple stages of the transaction life cycle. This role plays a critical part in facilitating global trade transactions by acting as a key intermediary between customers, internal partners, and international banking institutions.
The ideal candidate is
highly detail‑oriented, customer‑focused, and motivated , with the ability to manage complex documentation and ensure strict compliance with regulatory, policy, and service‑level requirements. Accuracy, responsiveness, and strong written and verbal communication skills are essential to success in this role.
Key Responsibilities
Process and support Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) transactions across the full transaction lifecycle, including trade documents, payments, settlements, and investigations.
Review, examine, and reconcile trade and FX documentation to ensure accuracy, completeness, and compliance with contractual terms, internal policies, regulatory requirements, and service‑level agreements.
Act as a primary liaison between internal partners, external clients, and correspondent banks to facilitate timely and accurate processing of global trade transactions.
Communicate clearly and professionally via email (primary) and phone to resolve inquiries, clarify documentation requirements, and address transaction issues.
Identify discrepancies or risks, elevate issues appropriately, and support timely resolution to minimize customer and operational impact.
Maintain strong productivity, quality, and accuracy standards in a high‑volume, detail‑driven operations environment.
Contribute to continuous process improvement while upholding the highest standards of customer service and operational integrity.
What Success Looks Like In This Role
Transactions are processed accurately, timely, and in compliance with all requirements.
Documentation errors and processing issues are minimized.
Clients and internal partners experience clear, professional, and responsive communication.
Productivity and quality metrics consistently meet or exceed expectations.The associate demonstrates focus, accountability, and reliability in day‑to‑day operations.
Schedule & Location
Schedule: Monday–Friday, 8:00 AM – 4:30 PM CST
Location: Saint Paul (West Side Flats) or Charlotte (DCS Office)
In office 3+ days per week
Basic Qualifications
High school diploma or equivalent
At least one year of relevant work experience
Preferred Skills/Experience
Prior experience with import/export trade products or international payments.
Strong customer service mindset with the ability to manage sensitive or time‑critical transactions.
Highly motivated, proactive, and self‑driven; able to manage workload independently.
Comfortable collaborating with internal teams and external banking partners across different time zones.
Strong organizational skills and ability to prioritize multiple transactions simultaneously.
Location Expectations: This role requires working from a U.S. Bank location three (3) or more days per week.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Salary range: $22.50 - $30.00. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (subject to eligibility requirements).
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
Posting may be closed earlier due to high volume of applicants.
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Job Description Inspire, excel and grow with us
The International Banking Operations Associate is responsible for supporting the processing of
Global Trade & Standby Services (GTSS)
and
Foreign Exchange (FX)
banking products across multiple stages of the transaction life cycle. This role plays a critical part in facilitating global trade transactions by acting as a key intermediary between customers, internal partners, and international banking institutions.
The ideal candidate is
highly detail‑oriented, customer‑focused, and motivated , with the ability to manage complex documentation and ensure strict compliance with regulatory, policy, and service‑level requirements. Accuracy, responsiveness, and strong written and verbal communication skills are essential to success in this role.
Key Responsibilities
Process and support Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) transactions across the full transaction lifecycle, including trade documents, payments, settlements, and investigations.
Review, examine, and reconcile trade and FX documentation to ensure accuracy, completeness, and compliance with contractual terms, internal policies, regulatory requirements, and service‑level agreements.
Act as a primary liaison between internal partners, external clients, and correspondent banks to facilitate timely and accurate processing of global trade transactions.
Communicate clearly and professionally via email (primary) and phone to resolve inquiries, clarify documentation requirements, and address transaction issues.
Identify discrepancies or risks, elevate issues appropriately, and support timely resolution to minimize customer and operational impact.
Maintain strong productivity, quality, and accuracy standards in a high‑volume, detail‑driven operations environment.
Contribute to continuous process improvement while upholding the highest standards of customer service and operational integrity.
What Success Looks Like In This Role
Transactions are processed accurately, timely, and in compliance with all requirements.
Documentation errors and processing issues are minimized.
Clients and internal partners experience clear, professional, and responsive communication.
Productivity and quality metrics consistently meet or exceed expectations.The associate demonstrates focus, accountability, and reliability in day‑to‑day operations.
Schedule & Location
Schedule: Monday–Friday, 8:00 AM – 4:30 PM CST
Location: Saint Paul (West Side Flats) or Charlotte (DCS Office)
In office 3+ days per week
Basic Qualifications
High school diploma or equivalent
At least one year of relevant work experience
Preferred Skills/Experience
Prior experience with import/export trade products or international payments.
Strong customer service mindset with the ability to manage sensitive or time‑critical transactions.
Highly motivated, proactive, and self‑driven; able to manage workload independently.
Comfortable collaborating with internal teams and external banking partners across different time zones.
Strong organizational skills and ability to prioritize multiple transactions simultaneously.
Location Expectations: This role requires working from a U.S. Bank location three (3) or more days per week.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Salary range: $22.50 - $30.00. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (subject to eligibility requirements).
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr