International Banking Ops Associate - Global Trade Operations
U.S. Bank, Saint Paul, MN, United States
Inspire, Excel And Grow With Us
The International Banking Operations Associate is responsible for supporting the processing of Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) banking products across multiple stages of the transaction life cycle. This role plays a critical part in facilitating global trade transactions by acting as a key intermediary between customers, internal partners, and international banking institutions. The ideal candidate is highly detail-oriented, customer-focused, and motivated, with the ability to manage complex documentation and ensure strict compliance with regulatory, policy, and service-level requirements. Accuracy, responsiveness, and strong written and verbal communication skills are essential to success in this role. Key responsibilities include: Processing and supporting Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) transactions across the full transaction lifecycle, including trade documents, payments, settlements, and investigations. Reviewing, examining, and reconciling trade and FX documentation to ensure accuracy, completeness, and compliance with contractual terms, internal policies, regulatory requirements, and service-level agreements. Acting as a primary liaison between internal partners, external clients, and correspondent banks to facilitate timely and accurate processing of global trade transactions. Communicating clearly and professionally via email (primary) and phone to resolve inquiries, clarify documentation requirements, and address transaction issues. Identifying discrepancies or risks, escalating issues appropriately, and supporting timely resolution to minimize customer and operational impact. Maintaining strong productivity, quality, and accuracy standards in a high-volume, detail-driven operations environment. Contributing to continuous process improvement while upholding the highest standards of customer service and operational integrity. What success looks like in this role includes: Transactions are processed accurately, timely, and in compliance with all requirements. Documentation errors and processing issues are minimized. Clients and internal partners experience clear, professional, and responsive communication. Productivity and quality metrics consistently meet or exceed expectations. The associate demonstrates focus, accountability, and reliability in day-to-day operations. Schedule: MondayFriday, 8:00 AM 4:30 PM CST Location: Saint Paul (West Side Flats) or Charlotte (DCS Office) In office 3+ days per week Basic qualifications include: High school diploma or equivalent At least one year of relevant work experience Preferred skills/experience include: Prior experience with import/export trade products or international payments. Strong customer service mindset with the ability to manage sensitive or time-critical transactions. Highly motivated, proactive, and self-driven; able to manage workload independently. Comfortable collaborating with internal teams and external banking partners across different time zones. Strong organizational skills and ability to prioritize multiple transactions simultaneously. This role requires working from a U.S. Bank location three (3) or more days per week. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits include: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00
The International Banking Operations Associate is responsible for supporting the processing of Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) banking products across multiple stages of the transaction life cycle. This role plays a critical part in facilitating global trade transactions by acting as a key intermediary between customers, internal partners, and international banking institutions. The ideal candidate is highly detail-oriented, customer-focused, and motivated, with the ability to manage complex documentation and ensure strict compliance with regulatory, policy, and service-level requirements. Accuracy, responsiveness, and strong written and verbal communication skills are essential to success in this role. Key responsibilities include: Processing and supporting Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) transactions across the full transaction lifecycle, including trade documents, payments, settlements, and investigations. Reviewing, examining, and reconciling trade and FX documentation to ensure accuracy, completeness, and compliance with contractual terms, internal policies, regulatory requirements, and service-level agreements. Acting as a primary liaison between internal partners, external clients, and correspondent banks to facilitate timely and accurate processing of global trade transactions. Communicating clearly and professionally via email (primary) and phone to resolve inquiries, clarify documentation requirements, and address transaction issues. Identifying discrepancies or risks, escalating issues appropriately, and supporting timely resolution to minimize customer and operational impact. Maintaining strong productivity, quality, and accuracy standards in a high-volume, detail-driven operations environment. Contributing to continuous process improvement while upholding the highest standards of customer service and operational integrity. What success looks like in this role includes: Transactions are processed accurately, timely, and in compliance with all requirements. Documentation errors and processing issues are minimized. Clients and internal partners experience clear, professional, and responsive communication. Productivity and quality metrics consistently meet or exceed expectations. The associate demonstrates focus, accountability, and reliability in day-to-day operations. Schedule: MondayFriday, 8:00 AM 4:30 PM CST Location: Saint Paul (West Side Flats) or Charlotte (DCS Office) In office 3+ days per week Basic qualifications include: High school diploma or equivalent At least one year of relevant work experience Preferred skills/experience include: Prior experience with import/export trade products or international payments. Strong customer service mindset with the ability to manage sensitive or time-critical transactions. Highly motivated, proactive, and self-driven; able to manage workload independently. Comfortable collaborating with internal teams and external banking partners across different time zones. Strong organizational skills and ability to prioritize multiple transactions simultaneously. This role requires working from a U.S. Bank location three (3) or more days per week. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits include: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00