Senior Analyst, Account Manager

Position Summary This role is part of Aetna's Small Group Account Management Team. Sr Analyst, Account Mgt position (Account Managers) are important partners to the Account Executive in helping support our Broker and Consultant relationships for our mutual customers. The account manager should take ownership of the following service aspects for our Small Group Commercial Business (Employer Group Health Insurance Plans with 2-200 enrolled employees): What you will do In partnership with Account Executives, help support a portfolio of client accounts, ensuring high levels of broker and consultant service satisfaction, customer retention, and account growth. Supports monthly utilization and enrollment reporting needs and meeting all required deadlines. Identify trends and root causes to resolve issues in a timely manner using client data. Initiates routine business inquiries to brokers, for discussion on topics of interest, identifying areas for improvement, and making recommendations to optimize account outcomes. Collaborates with internal stakeholders, such as sales, member services, and product teams, to align account strategies, deliver value-added solutions, and enhance customer and member experiences. Plan and deliver open enrollment presentations to showcase account benefits, highlight Aetna tools and resources, and drive member engagement. Implements proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive broker experience. Collaborates with cross-functional teams to ensure timely and accurate delivery of client, broker or internal special projects. Minimum Requirements 3-5 years health insurance industry account management experience. Strong communication skills. Working knowledge of problem solving and decision-making skills. Preferred Qualifications Resident State Producer License- Accident & Health (Required within 90 days of hire). Education Bachelor's degree preferred. High school degree may be considered with equivalent work experience. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan . No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr