Customer Account Manager

Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page! This Jobot Job is hosted by: Kyle Beard. Customer Account Manager needed for a client of ours in the manufacturing/metals industry! Job Details The Customer Account Manager (CAM) develops and maintains relationships with current and potential customer accounts. The CAM is the first contact for resolving customer issues and problems, assisting our customers by researching and making recommendations for potential product enhancements or modifications to increase sales or reduce costs. CAMs prepare sales forecasts, quotes, and enter orders into our ERP system. Responsibilities include customer negotiations and attendance at all customer meetings, both off‑site and on‑site, as needed. Qualifications & Skills REQUIRED EDUCATION AND EXPERIENCE: Interact and communicate daily with assigned customers on contractual and transactional business lines Process customer orders via ERP Processing (Quoting, Order Entry, RMA, Purchasing, Job Management, Job Costing, Inquiries) Coordinate daily with internal personnel in manufacturing, operations, and quality to ensure SMI delivers on all customer requirements Incorporate business goals to achieve sales growth and deliver a high level of customer service Understand the manufacturing process that transforms raw material to finished products Provide customer support with pricing, expediting open orders, problem solving, communicating lead times, and schedule changes Participate in training, kaizen events, and system upgrades Experience with lean manufacturing and Six Sigma principles MINIMUM REQUIRED EDUCATION AND EXPERIENCE: Strong interpersonal and communication skills Self‑starter, competitive and able to work independently and as part of a team Detail‑oriented, organized, able to multi‑task Demonstrated skills in problem solving/conflict resolution and negotiation Ability to read drawings and customer CAD files, and understand/interpret customer specifications Understanding of raw materials/alloys & finishing requirements Proficient in Microsoft Office 3-5 years relevant Precision Sheet Metal industry experience ideal, ERP experience a plus Why Work at Salem Metal? Core values of Safety, Quality, Integrity, Accountability, Collaboration, and Continuous Improvement Day shift working hours (7AM‑3:30PM M‑F) with overtime available, Part time, Full time, hybrid & remote flexible positions depending on business function Air‑conditioned, new, custom‑built state‑of‑the‑art facility. A caring, people‑centered environment, with company leadership on site daily. Opportunity to grow as our company grows. Your contributions make a difference! Quality equipment, machinery, and tools to work with. Build your skills and learn from experts in their chosen field. Company celebrations, recognition events, annual bonus – people are what make the difference on our team. Benefits Health, Dental, Vision, & Life Insurance 401(k) with dollar for dollar company match (up to 3%) 9 Paid holidays and accrued PTO Year End Bonus Short Term & Long Term Disability Flexible Spending Account Direct Deposit - Weekly Hourly role with overtime available Salary: $25 - $35 per hour Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button. #J-18808-Ljbffr