Customer Success/ Account Manager

Account/Customer Success Manager (Advertising & Paid Media) We’re looking for an experienced, commercially minded Account/Customer Success Manager to partner with advertisers and agencies and help them drive stronger performance from their paid media investments. This role is ideal for someone with a background in digital advertising or performance marketing who enjoys working directly with clients and turning data into action. What You’ll Do Manage a portfolio of enterprise advertising and agency clients as a trusted strategic partner Lead onboarding, adoption, and ongoing optimization to ensure customers achieve clear ROI Translate paid media performance, attribution, and analytics into actionable insights Deliver QBRs/EBRs and enablement sessions focused on marketing performance Partner cross-functionally with Sales, Product, Marketing, and Engineering to support retention and growth Identify renewal risks and expansion opportunities within existing accounts What We’re Looking For 5–8 years of experience in Customer Success, Account Management, or Paid Media / Digital Marketing Strong understanding of performance marketing platforms (Google Ads, PMAX, Meta, TikTok, LinkedIn, etc.) Experience working with attribution models, analytics, and ROI reporting Ability to work with senior stakeholders and communicate complex ideas clearly Commercial mindset with experience supporting renewals or account growth Bonus: experience working at or with media agencies; familiarity with CS tools like Salesforce or HubSpot Why You’ll Love This Role Work closely with sophisticated advertisers and agency partners Make a direct impact on customer outcomes, retention, and product evolution Join a fast-growing, collaborative SaaS environment Hybrid work setup with flexibility-Based in Chicago If you’re an advertising or paid media professional looking to move into a strategic, customer-facing role, we’d love to hear from you. #J-18808-Ljbffr