Account Manager I

Salary & Benefits Salary range: $65,000 - $80,000. Job posting end date: April 17, 2026. Additional benefits include medical, dental, vision, prescription drug coverage, flexible spending accounts, supplemental policies (Accident, Cancer, Critical Illness, Hospital Indemnity), 401(k) plans, annual bonuses, stock purchase options, 11 paid holidays, up to 20 days PTO, state‑mandated sick leave, and approved leave laws. Work Location Depending on your location within the continental US, this role may be hybrid or remote . If you live within 50 miles of the Aflac offices located in the West Distribution Area, this role will be hybrid . You will be expected to work in the office for at least 60% of the work week. If you live more than 50 miles from the Aflac offices located in the West Distribution Area, this role will be remote . You will be expected to work from your home, within the continental US. Day‑to‑Day Responsibilities Builds, enhances, and maintains effective relationships with client organizations to ensure a high level of client satisfaction, retention & increase sales revenues & profitability. Manages and monitors the account health of assigned block of business (identifying risks, barriers, overall service standards, etc.). Develops and maintains written records and materials regarding administrative support of the account; ensures smooth post‑sale service activities. Develops a working relationship with broker, distribution and clients to include regular personal touch points and frequent telephone contacts to monitor all areas of service. Acts as a subject matter expert to internal stakeholders by consulting on strategies to optimize client satisfaction & retention. Performs root cause analysis to correct a situation and prevent reoccurrence; communicates the resolution and monitors to ensure its success; facilitates working effectiveness of supporting business units; manages the delivery of service internally to achieve a high level of account satisfaction. Analyzes and completes reports as needed related to account activity and reviews proactive account audits to identify trends and document process improvements. Partners with internal business units to address any client question or issue, whether relating to technology, account enrollment, claims, etc., are responded to and resolved in a consistent and timely fashion. Stays abreast of industry best practices through competitive intelligence and industry periodicals; drives the overall customer experience for accounts serviced. Proactively identifies new service requirements in response to account administration issues; maintains contact with accounts to ensure quality service, facilitates surveys if needed; provides insight to help shape the account’s service needs as they evolve. Travels to accounts as determined by the account service strategy and as needed to ensure the delivery of the distinctive, superior, responsive, and consistent service experience (travel generally less than 10%). Performs other duties as required. Required Qualifications Bachelor's Degree in a related field. 2–3 years of job‑related experience. Preferred Qualifications Two years experience as Client Manager, Account Executive, or equivalent. Experience in a service‑related area such as client services, sales support, or coordinating activities associated with the processing of group enrollments. Two years insurance, healthcare, and/or financial industry experience (internal and/or external). Travel Less than or equal to 10%. #J-18808-Ljbffr