Account Manager I

Opportunity Account Manager I - West Distribution Area Salary Range $65,000 - $80,000 Work Designation If you live within 50 miles of the Aflac offices located in the West Distribution Area, this role will be hybrid. You will be expected to work in the office for at least 60% of the work week and from home for the remaining portion. If you live more than 50 miles from the Aflac offices located in the West Distribution Area, this role will be remote. You will be expected to work from your home, and may be requested to come to the office as needed, with advance notice. Success Criteria at Aflac Acting with Integrity Communicating Effectively Pursuing Self‑Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations Success Criteria for this Role Project/timeline management experience, managing multiple projects simultaneously Knowledge of acquisition, implementation, service and billing processes for accounts Strong project management, leadership, problem‑solving, and practice development skills Proficient computer skills with Windows-based software Excellent negotiation, presentation, public speaking, written and verbal communication skills Education & Experience Required Bachelor's Degree in a related field 2–3 years of job‑related experience Education & Experience Preferred 2 years of Client Manager, Account Executive, or equivalent experience Experience in a service‑related area such as client services, sales support, or coordination of group enrollment processing activities 2 years of insurance, healthcare, and/or financial industry experience Travel Less than or equal to 10% Principal Duties & Responsibilities Build, enhance, and maintain effective relationships with client organizations to ensure a high level of client satisfaction, retention, and increased sales revenues and profitability Manage and monitor the account health of assigned business blocks, identifying risks and barriers to service standards Develop and maintain written records regarding administrative support of the account and ensure smooth post‑sale service activities Develop working relationships with brokers, distribution, and clients, including regular personal touch points and frequent telephone contacts to monitor all service areas Act as a subject‑matter expert to internal stakeholders, consulting on strategies to optimize client satisfaction and retention Perform root‑cause analysis to correct situations, communicate resolutions, and monitor outcomes to ensure success Analyze and complete reports related to account activity and review proactive account audits to identify trends and document process improvements Partner with internal business units to address client questions or issues, ensuring consistent and timely responses Stay abreast of industry best practices through competitive intelligence and literature, driving the overall customer experience for serviced accounts Proactively identify new service requirements in response to account administration issues, maintain contact with accounts to ensure quality service, facilitate surveys, and provide insights to shape evolving needs Travel to accounts as determined by the account service strategy, typically less than 10% of time, to deliver superior service experience Perform other duties as required Total Rewards The salary range for this job is $65,000 - $80,000. The range is based on factors such as education, experience, licensure, certifications, geographic location, and peer compensation. In addition to base salary, Aflac offers benefits including medical, dental, vision, prescription drug, health care flexible spending, dependent care flexible spending, supplemental policies at no cost, 401(k) plan, annual bonuses, and an opportunity to purchase company stock. Employees receive 11 paid holidays, up to 20 days of PTO, and state‑mandated sick leave as applicable. Aflac complies with all applicable leave laws, including sick and safe leave, adoption, and parental leave in all states and localities. #J-18808-Ljbffr