Senior Product Support Representative
International Motors, Woodridge, IL, United States
Position Overview
The International Product Development Center seeks an experienced
Senior Product Support Representative
to join a team focused on customer experience. Responsibilities include supporting the Dealer Systems, Dealer Education/Learning Management System, Software Subscription Management, and Service Tools. You will collaborate with product owners to resolve internal and external issues efficiently.
Responsibilities
Internal, Dealer, and Fleet support of the LMS and Dealer Education. General questions and concerns are related to completion of courses, status in certification paths, inquiries on open training, issues with computer-based training, and assistance with training reports Managing Custom Training Portals that are purchased by dealers to support their customers, or for customer user, with specific training packages. This includes the billing process for new portals, annual maintenance charges, creation of new portals, and changing existing portals, as well as troubleshooting issues within the portals by the end users Managing the third-party software subscription order process to support the International dealer network and retail customers. Additional responsibilities will include training and backup support for other members of the team for coverage as needed Minimum Requirements
Bachelor's degree and at least 1 year of customer service experience OR
Master's degree and no experience OR
At least 3 years of customer service experience Additional Requirements
Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills
Close attention to detail Problem Solving/Troubleshooting Excellent Communication skills - written and verbal Multi-tasking and prioritization of varied tasks Excels in working in a team (hybrid) environment Customer Service Application/Product Support Microsoft Office products (Outlook, Word, Excel, PowerPoint, SharePoint, Access), experience Smartsheet Project Management Software, experience ServiceNow, Salesforce, ERP Systems, experience Customer Service Application/Product Support
Benefits and Compensation
This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.
The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.
Company Overview
ABOUT TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth.
ABOUT INTERNATIONAL From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit www.International.com.
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement
We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
The International Product Development Center seeks an experienced
Senior Product Support Representative
to join a team focused on customer experience. Responsibilities include supporting the Dealer Systems, Dealer Education/Learning Management System, Software Subscription Management, and Service Tools. You will collaborate with product owners to resolve internal and external issues efficiently.
Responsibilities
Internal, Dealer, and Fleet support of the LMS and Dealer Education. General questions and concerns are related to completion of courses, status in certification paths, inquiries on open training, issues with computer-based training, and assistance with training reports Managing Custom Training Portals that are purchased by dealers to support their customers, or for customer user, with specific training packages. This includes the billing process for new portals, annual maintenance charges, creation of new portals, and changing existing portals, as well as troubleshooting issues within the portals by the end users Managing the third-party software subscription order process to support the International dealer network and retail customers. Additional responsibilities will include training and backup support for other members of the team for coverage as needed Minimum Requirements
Bachelor's degree and at least 1 year of customer service experience OR
Master's degree and no experience OR
At least 3 years of customer service experience Additional Requirements
Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills
Close attention to detail Problem Solving/Troubleshooting Excellent Communication skills - written and verbal Multi-tasking and prioritization of varied tasks Excels in working in a team (hybrid) environment Customer Service Application/Product Support Microsoft Office products (Outlook, Word, Excel, PowerPoint, SharePoint, Access), experience Smartsheet Project Management Software, experience ServiceNow, Salesforce, ERP Systems, experience Customer Service Application/Product Support
Benefits and Compensation
This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.
The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.
Company Overview
ABOUT TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth.
ABOUT INTERNATIONAL From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit www.International.com.
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement
We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.