Bilingual Customer Service Representative
LHH Recruitment Solutions, Brookhaven, GA, United States
We are seeking a
Bilingual Customer Service Representative
to support policyholders and healthcare providers by handling a high volume of inbound calls in English and Spanish for one of our clients in Brookhaven. This role focuses on resolving inquiries related to Medicare Supplement benefits and claims while delivering a professional, empathetic, and accurate customer experience. The ideal candidate thrives in a fastpaced call center environment and consistently aims for firstcall resolution.
Key Responsibilities
Handle highvolume inbound calls from customers and providers in English and Spanish
Respond to questions regarding insurance benefits, coverage, claims, and policy provisions
Resolve issues efficiently, aiming for onecall resolution whenever possible
Explain Medicare Supplement claims processes and Explanation of Benefits (EOBs
Assist providers with claim submission and reimbursement inquiries
Accurately document all customer interactions and outcomes in internal systems
Collaborate with internal teams to resolve escalated or complex issues
Maintain professionalism, accuracy, and confidentiality in all interactions
Qualifications
Bilingual in English and Spanish (required)
Customer service or call center experience, preferably in healthcare or insurance
Familiarity with Medicare Supplement or medical claims strongly preferred
Strong verbal communication and problemsolving skills
Ability to manage multiple systems and tasks in a highvolume environment
High school diploma or equivalent required
Skills & Competencies
Customer service excellence
Clear and professional communication
Empathy and patience
Attention to detail and accuracy
Time management and adaptability
Team collaboration
Location:
Brookhaven, GA Job Type : Onsite | Direct Hire | Full-Time | 8:00 AM - 6:00 PM | Monday-Friday
Pay Details:
$48,000.00 to $51,000.00 per year
Search managed by:
Coleman Harris
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Bilingual Customer Service Representative
to support policyholders and healthcare providers by handling a high volume of inbound calls in English and Spanish for one of our clients in Brookhaven. This role focuses on resolving inquiries related to Medicare Supplement benefits and claims while delivering a professional, empathetic, and accurate customer experience. The ideal candidate thrives in a fastpaced call center environment and consistently aims for firstcall resolution.
Key Responsibilities
Handle highvolume inbound calls from customers and providers in English and Spanish
Respond to questions regarding insurance benefits, coverage, claims, and policy provisions
Resolve issues efficiently, aiming for onecall resolution whenever possible
Explain Medicare Supplement claims processes and Explanation of Benefits (EOBs
Assist providers with claim submission and reimbursement inquiries
Accurately document all customer interactions and outcomes in internal systems
Collaborate with internal teams to resolve escalated or complex issues
Maintain professionalism, accuracy, and confidentiality in all interactions
Qualifications
Bilingual in English and Spanish (required)
Customer service or call center experience, preferably in healthcare or insurance
Familiarity with Medicare Supplement or medical claims strongly preferred
Strong verbal communication and problemsolving skills
Ability to manage multiple systems and tasks in a highvolume environment
High school diploma or equivalent required
Skills & Competencies
Customer service excellence
Clear and professional communication
Empathy and patience
Attention to detail and accuracy
Time management and adaptability
Team collaboration
Location:
Brookhaven, GA Job Type : Onsite | Direct Hire | Full-Time | 8:00 AM - 6:00 PM | Monday-Friday
Pay Details:
$48,000.00 to $51,000.00 per year
Search managed by:
Coleman Harris
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.