Enterprise Application Administrator-Trainee*
County of San Bernardino, CA, San Bernardino, CA, United States
Salary :
$75,483.20 - $101,192.00 Annually Location :
San Bernardino, CA Job Type:
Full-time Job Number:
26-19960ES-01 Department:
Innovation and Technology Department Opening Date:
04/11/2026 Closing Date:
4/24/2026 5:00 PM Pacific
The Job The Innovation and Technology Department (ITD) is recruiting for an
Enterprise Application
Administrat
or-Trainee*
to support Countywide enterprise systems in a centralized IT environment.
Incumbents provide advanced technical support, systems analysis, and maintenance for enterprise applications in both on-premises and Software-as-a-Service (SaaS) environments. This position is responsible for troubleshooting issues, supporting system upgrades and implementations, and ensuring system reliability, security, and performance across critical County systems.
This position serves as a technical resource and works collaboratively with infrastructure, network, security, development teams, and external vendors. Duties may include:
Administer, configure, and maintain enterprise applications in both on-premises and SaaS environments. Provide Tier 2 support for enterprise applications; troubleshoot, analyze, and resolve issues. Manage enterprise platforms such as Microsoft IIS, ServiceNow, FileNet (content management), FTP/SFTP services, monitoring systems, task schedulers, SSL certificates, mainframe-integrated applications, and AI-based tools (e.g., ChatGPT Enterprise). Perform application lifecycle activities, including installation, configuration, patching, upgrades, and decommissioning. Support enterprise web hosting environments, including IIS configuration, application security, and performance tuning. Administer SSL/TLS certificates, including issuance, renewal, deployment, and troubleshooting. Support enterprise file transfer systems ensuring secure and reliable data exchange. Support enterprise system monitoring (Broadcom Unified Infrastructure Management). Participate in enterprise projects such as system implementations, migrations, and upgrades. Collaborate with cross-functional IT teams including network, security, database, and development teams. Ensure systems comply with County, State, and Federal security and audit requirements. Develop and maintain technical documentation, procedures, and knowledge base articles. *Official Job Title: Systems Support Analyst I. For more detailed information and complete list of duties, view the job description. ABOUT THE DEPARTMENT
The Innovation and Technology Department is County of San Bernardino's primary technology service provider entrusted with managing and safeguarding the County's enterprise mission critical systems and infrastructure. It is our goal to empower the County through innovation and enterprise solutions that promote progress through technology and provide transparency and mobility that enable staff to focus on addressing and resolving issues toward the progress of the County's mission, ensuring continued success. Learn more about our initiatives in IT's Strategic Plan. CONDITIONS OF EMPLOYMENT
Pre-Employment Process:
Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment. Travel:
Travel
throughout the County may be required and employees will be required to make
provisions for such transportation. Availability:
Incumbents may occasionally work evening and weekend hours. Some overtime, on-call, or call back work may be required. Sponsorship:
Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States.
Minimum Requirements REQUIRED EXPERIENCE:
One (1) year of full-time equivalent experience within the last five (5) years performing systems administration supporting complex applications and infrastructure.
Experience must include responsibility in
at least two (2)
of the following areas:
Familiarity of enterprise application platforms (e.g., IIS, ServiceNow, FileNet, UIM, FTP, SSL, or similar) Administration of Operating Systems - Windows Server, Red Hat Linux, IBM z/OS Web/application hosting and support High availability, disaster recovery, or business continuity Integration of on-premises and SaaS systems Secure communications (e.g., SSL certificates, authentication systems) Monitoring and performance tuning of enterprise systems -AND- REQUIRED EDUCATION:
Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in computer science, or a closely related field. A list of coursework must be submitted with the application. Education Substitution:
One (1) additional year of qualifying work experience may substitute for the education requirement.
Desired Qualifications The ideal candidate will possess experience within two or more of the below areas:
Experience supporting enterprise, Countywide platforms in a centralized IT environment. Experience working in a public sector or government organization. Experience supporting both on-premises and SaaS platforms. Familiarity with multiple operating systems (Windows Server, Linux, IBM z/OS) Strong analytical and troubleshooting skills with the ability to resolve complex technical issues. Web technologies (IIS, HTTP/HTTPS) IT Service Management (ITSM) tools and processes (e.g., ServiceNow) SSL/TLS certificate management File transfer technologies (FTP/SFTP) System integrations, APIs, and authentication (SSO, SAML, OAuth) Selection Process Examination Procedure:
There will be a
competitive evaluation
of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.
Application Procedure:
Please complete and submit the online employment application and supplemental questionnaire for consideration before the posted deadline.
Resumes
will not be accepted in lieu of the application and/or supplemental questionnaires.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
If you need technical assistance, follow this link to or contact their Toll-Free Applicant Support line at
(855) 524-5627 . Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the within one week of the recruitment filing deadline.
Veterans' Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the
For more important details, Administrative Services Unit
San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
Please review the appropriate * for more information
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the for more detailed information.
*Retirement benefits subject to change. 01
PLEASE READ THE BELOW STATEMENT Instructions:
The information provided on your application and in your responses to the following Supplemental Questionnaire will be used to determine if you meet the minimum requirements for this position, as well as in a
competitive evaluation of qualifications . It is in your best interest to be as thorough as possible in your responses. Resumes will NOT be reviewed to determine qualifications. Applicants will not be able to update their application materials or answers to the questionnaire once the application has been submitted. Note: Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.
I have read and understand the above statement.
02
Coursework List:
Please provide the following information:
Course Number & Title School name Units: number of units & type (semester or quarter)
Example:CSCI 1-Computer Science I, CSUSB, 4 qtr units.If you have completed a degree in Computer Science or other closely related field, indicate degree completed (e.g., A.S., B.S., M.S., etc.), major field, and school. You do not need to list coursework.
03
Select the level(s) of technical support you have provided:
Tier 1 (basic troubleshooting, help desk support) Tier 2 (intermediate troubleshooting, issue analysis, escalation) Tier 3 (advanced troubleshooting, engineering-level support)
04
For each level of technical support you selected above, describe your roles and responsibilities for each. Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and any other relevant duties. The employer must be clearly listed in the Work Experience section of the application.If no experience, indicate "N/A." 05
Describe your experience supporting enterprise Operating Systems (e.g., Windows Server, Red Hat Linux, IBM z/OS). Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application. If no experience, indicate "N/A." 06
Describe your experience deploying or supporting Microsoft IIS or similar web platforms. Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application.If no experience, indicate "N/A." 07
Describe your experience supporting SaaS platforms and integrating them with on-premises systems. Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application. If no experience, indicate "N/A." 08
Describe your experience deploying and supporting enterprise file transfer systems (FTP/STFP). Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application. If no experience, indicate "N/A." 09
Describe your experience managing SSL/TLS certificates. Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application. If no experience, indicate "N/A." 10
Describe your experience with enterprise infrastructure (server/application) monitoring platforms. Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application. If no experience, indicate "N/A." 11
Describe your experience using ticketing or service management systems. Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application. If no experience, indicate "N/A." 12
Describe any experience you have with scripting (e.g., PowerShell, batch files) to assist with troubleshooting or routine tasks. Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application. If no experience, indicate "N/A." 13
Applicant Acknowledgement - Notification via email:
As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
I acknowledge that I have read, understood, and agree to the above.
14 **ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, a step-by-step guide to create and apply filters within Gmail is available in the attached PDF. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note:
If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
I understand 15
Applicant Acknowledgement - Application Complete:
Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.
Required Question
$75,483.20 - $101,192.00 Annually Location :
San Bernardino, CA Job Type:
Full-time Job Number:
26-19960ES-01 Department:
Innovation and Technology Department Opening Date:
04/11/2026 Closing Date:
4/24/2026 5:00 PM Pacific
The Job The Innovation and Technology Department (ITD) is recruiting for an
Enterprise Application
Administrat
or-Trainee*
to support Countywide enterprise systems in a centralized IT environment.
Incumbents provide advanced technical support, systems analysis, and maintenance for enterprise applications in both on-premises and Software-as-a-Service (SaaS) environments. This position is responsible for troubleshooting issues, supporting system upgrades and implementations, and ensuring system reliability, security, and performance across critical County systems.
This position serves as a technical resource and works collaboratively with infrastructure, network, security, development teams, and external vendors. Duties may include:
Administer, configure, and maintain enterprise applications in both on-premises and SaaS environments. Provide Tier 2 support for enterprise applications; troubleshoot, analyze, and resolve issues. Manage enterprise platforms such as Microsoft IIS, ServiceNow, FileNet (content management), FTP/SFTP services, monitoring systems, task schedulers, SSL certificates, mainframe-integrated applications, and AI-based tools (e.g., ChatGPT Enterprise). Perform application lifecycle activities, including installation, configuration, patching, upgrades, and decommissioning. Support enterprise web hosting environments, including IIS configuration, application security, and performance tuning. Administer SSL/TLS certificates, including issuance, renewal, deployment, and troubleshooting. Support enterprise file transfer systems ensuring secure and reliable data exchange. Support enterprise system monitoring (Broadcom Unified Infrastructure Management). Participate in enterprise projects such as system implementations, migrations, and upgrades. Collaborate with cross-functional IT teams including network, security, database, and development teams. Ensure systems comply with County, State, and Federal security and audit requirements. Develop and maintain technical documentation, procedures, and knowledge base articles. *Official Job Title: Systems Support Analyst I. For more detailed information and complete list of duties, view the job description. ABOUT THE DEPARTMENT
The Innovation and Technology Department is County of San Bernardino's primary technology service provider entrusted with managing and safeguarding the County's enterprise mission critical systems and infrastructure. It is our goal to empower the County through innovation and enterprise solutions that promote progress through technology and provide transparency and mobility that enable staff to focus on addressing and resolving issues toward the progress of the County's mission, ensuring continued success. Learn more about our initiatives in IT's Strategic Plan. CONDITIONS OF EMPLOYMENT
Pre-Employment Process:
Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment. Travel:
Travel
throughout the County may be required and employees will be required to make
provisions for such transportation. Availability:
Incumbents may occasionally work evening and weekend hours. Some overtime, on-call, or call back work may be required. Sponsorship:
Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States.
Minimum Requirements REQUIRED EXPERIENCE:
One (1) year of full-time equivalent experience within the last five (5) years performing systems administration supporting complex applications and infrastructure.
Experience must include responsibility in
at least two (2)
of the following areas:
Familiarity of enterprise application platforms (e.g., IIS, ServiceNow, FileNet, UIM, FTP, SSL, or similar) Administration of Operating Systems - Windows Server, Red Hat Linux, IBM z/OS Web/application hosting and support High availability, disaster recovery, or business continuity Integration of on-premises and SaaS systems Secure communications (e.g., SSL certificates, authentication systems) Monitoring and performance tuning of enterprise systems -AND- REQUIRED EDUCATION:
Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in computer science, or a closely related field. A list of coursework must be submitted with the application. Education Substitution:
One (1) additional year of qualifying work experience may substitute for the education requirement.
Desired Qualifications The ideal candidate will possess experience within two or more of the below areas:
Experience supporting enterprise, Countywide platforms in a centralized IT environment. Experience working in a public sector or government organization. Experience supporting both on-premises and SaaS platforms. Familiarity with multiple operating systems (Windows Server, Linux, IBM z/OS) Strong analytical and troubleshooting skills with the ability to resolve complex technical issues. Web technologies (IIS, HTTP/HTTPS) IT Service Management (ITSM) tools and processes (e.g., ServiceNow) SSL/TLS certificate management File transfer technologies (FTP/SFTP) System integrations, APIs, and authentication (SSO, SAML, OAuth) Selection Process Examination Procedure:
There will be a
competitive evaluation
of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.
Application Procedure:
Please complete and submit the online employment application and supplemental questionnaire for consideration before the posted deadline.
Resumes
will not be accepted in lieu of the application and/or supplemental questionnaires.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
If you need technical assistance, follow this link to or contact their Toll-Free Applicant Support line at
(855) 524-5627 . Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the within one week of the recruitment filing deadline.
Veterans' Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the
For more important details, Administrative Services Unit
San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
Please review the appropriate * for more information
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the for more detailed information.
*Retirement benefits subject to change. 01
PLEASE READ THE BELOW STATEMENT Instructions:
The information provided on your application and in your responses to the following Supplemental Questionnaire will be used to determine if you meet the minimum requirements for this position, as well as in a
competitive evaluation of qualifications . It is in your best interest to be as thorough as possible in your responses. Resumes will NOT be reviewed to determine qualifications. Applicants will not be able to update their application materials or answers to the questionnaire once the application has been submitted. Note: Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.
I have read and understand the above statement.
02
Coursework List:
Please provide the following information:
Course Number & Title School name Units: number of units & type (semester or quarter)
Example:CSCI 1-Computer Science I, CSUSB, 4 qtr units.If you have completed a degree in Computer Science or other closely related field, indicate degree completed (e.g., A.S., B.S., M.S., etc.), major field, and school. You do not need to list coursework.
03
Select the level(s) of technical support you have provided:
Tier 1 (basic troubleshooting, help desk support) Tier 2 (intermediate troubleshooting, issue analysis, escalation) Tier 3 (advanced troubleshooting, engineering-level support)
04
For each level of technical support you selected above, describe your roles and responsibilities for each. Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and any other relevant duties. The employer must be clearly listed in the Work Experience section of the application.If no experience, indicate "N/A." 05
Describe your experience supporting enterprise Operating Systems (e.g., Windows Server, Red Hat Linux, IBM z/OS). Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application. If no experience, indicate "N/A." 06
Describe your experience deploying or supporting Microsoft IIS or similar web platforms. Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application.If no experience, indicate "N/A." 07
Describe your experience supporting SaaS platforms and integrating them with on-premises systems. Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application. If no experience, indicate "N/A." 08
Describe your experience deploying and supporting enterprise file transfer systems (FTP/STFP). Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application. If no experience, indicate "N/A." 09
Describe your experience managing SSL/TLS certificates. Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application. If no experience, indicate "N/A." 10
Describe your experience with enterprise infrastructure (server/application) monitoring platforms. Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application. If no experience, indicate "N/A." 11
Describe your experience using ticketing or service management systems. Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application. If no experience, indicate "N/A." 12
Describe any experience you have with scripting (e.g., PowerShell, batch files) to assist with troubleshooting or routine tasks. Be sure to include the name of your employer(s) where the experience was gained, dates of employment, and other relevant duties. The employer must be clearly listed in the Work Experience section of the application. If no experience, indicate "N/A." 13
Applicant Acknowledgement - Notification via email:
As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
I acknowledge that I have read, understood, and agree to the above.
14 **ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, a step-by-step guide to create and apply filters within Gmail is available in the attached PDF. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note:
If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
I understand 15
Applicant Acknowledgement - Application Complete:
Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.
Required Question